Job details

Welcome Coordinator - job 1 of 7

Company: Oak Street Health

Title: Welcome Coordinator

The minimum and maximum base hourly wage for this position is $19.96. This base pay does not include additional forms of compensation including bonuses, overtime, etc.

Role Description

The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.

Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.

Check out this pamphlet for a sneak peek into the life of an Oak Street Welcome Coordinator!

Core Responsibilities:

Welcoming patients and guests
Conducting visit check-in and assisting patients with required forms
Collecting co-pays
Updating patient information and making changes in electronic medical record platform
Scheduling/rescheduling appointments within electronic medical records platform
Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
Managing faxes in the electronic fax platform
Maintaining the cleanliness of the Welcome and Community Room areas
May be required to float to other centers in the region on an infrequent basis
Other duties as assigned

What we're looking for

Required

Strong computer skills required and basic knowledge of Google Suite
Professional phone etiquette
Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)
US work authorization

Strongly preferred

Experience in customer service setting strongly preferred
Some college preferred

Other Skills

A flexible and positive attitude
A welcoming and nurturing attitude toward our patient population of older adults
High level of integrity
Someone who embodies being 'Oaky'

What does being 'Oaky' look like?

Radiating positive energy
Assuming good intentions
Creating an unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to 'Rebuild healthcare as it should be'', providing personalized primary care for older adults on Medicare, with the goal of keeping patients healthy and living life to the fullest. Our innovative care model is centered right in our patient's communities, and focused on the quality of care over volume of services. We're an organization on the move! With over 150 locations and an ambitious growth trajectory, Oak Street Health is attracting and cultivating team members who embody 'Oaky' values and passion for our mission.

Oak Street Health Benefits:

Mission-focused career impacting change and measurably improving health outcomes for medicare patients
Paid vacation, sick time, and investment/retirement 401K match options
Health insurance, vision, and dental benefits

Average salary estimate

$41500 / YEARLY (est.)

min

max

$41500K

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What You Should Know About Welcome Coordinator, Oak Street Health

As a Welcome Coordinator at Oak Street Health, you're stepping into a role that is vital to our mission of providing exceptional care for older adults on Medicare. Your primary goal? To create a warm, inclusive environment where every patient and guest feels valued from the moment they walk in. You'll not only be the face of our clinic but also the glue that holds our operations together. From welcoming patients with a friendly smile to managing appointments and handling phone calls, your day will be dynamic and rewarding. You’ll help patients complete necessary forms, collect co-pays, and update information in our electronic medical records, all while ensuring our Welcome and Community Room areas are inviting and well-maintained. We're looking for someone with solid computer skills and a knack for professional communication, as well as fluency in languages like Spanish, Polish, or Russian to better serve our diverse community. As part of our Service Team, reporting to the Practice Manager, your positivity and flexibility will shine through every interaction. Plus, there's ample opportunity for growth within Oak Street Health, which is on an exciting trajectory, expanding to over 150 locations and continuously striving to improve health outcomes. Ready to embody our 'Oaky' values and make an impact? Join us and help revolutionize healthcare for our older adults. It's more than just a job; it's a chance to be part of something truly meaningful!

Frequently Asked Questions (FAQs) for Welcome Coordinator Role at Oak Street Health

What does a Welcome Coordinator do at Oak Street Health?

The Welcome Coordinator at Oak Street Health is responsible for creating a welcoming atmosphere for patients and guests while performing essential administrative tasks. This includes greeting clients, conducting check-ins, scheduling appointments, managing phone communication, and ensuring the clinic environment is clean and inviting.