Senior Manager - Global Funds

Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance 

We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. 

With a curious mindset, we ask the right questions to get to the right solution, faster. We collaborate to win together, sharing successes and shaping the future of our global business. Our culture of support and recognition provides the tools and opportunities for you to grow, while unlocking the most value for our clients and making your mark with Ocorian. 

Expertise: We deliver specialist, tech-enabled solutions for our clients grounded on deep industry expertise. 

Trust: We’re a trusted partner to over 8,000 clients globally. We are proud to have long-lasting partnerships with our clients. 

Scale: With more than 1,500 colleagues, we operate across 20+ countries, our scale enables us to support our clients globally and locally, providing a seamless client experience across borders and service lines. 

What’s In It For You

• Competitive salary
• We are globally hybrid with 2 days in office (please check the specifics for this role during interview process) 
• Flexible working hours
• Private Pension Plan fully paid by the company after probation
• Private medical insurance with Catastrophe cover fully paid by the company
• Employee recognition program and spot bonuses

Purpose of the Job

The Senior Manager – Global Funds shall assist the Head of Fund Services for the implementation of strategic initiatives and expanding Fund Services capabilities in Mauritius in line with our Target Operating Model, including onboarding of new clients/processes/tasks from other jurisdictions, and putting in place the adequate governance framework to ensure delivery according to the highest standards. 

The Senior Manager shall also (i) act as a subject matter expert relating to Governance and Company Secretarial matters; (ii) act as Director on the boards of Funds, Fund Managers and/or special licenses entities and iii) be also responsible and accountable for a portfolio of client entities (including Desk Extension and Outsourcing work) from a financial, operational and risk management and compliance perspective.

Main Responsibilities

Ensuring world class client service delivery

• Act as the lead director / chairperson on client boards and ensure that the client sees the value of the director in and outside of board meetings;
• Act as bank signatory on the bank accounts of client entities;
• Act as Company Secretary and Authorised Signatory; and
• Provide prompt and effective solutions on, corporate, alternative investment and / or fiduciary matters whenever requested by clients.
• Impart a culture of excellence in terms of client services to team members and ensure that customer satisfaction and experience are maintained at the forefront in the client service delivery model;
• Take responsibility for situations where team members or management may require assistance in relation to client relationships and attend meetings with clients and other professional advisers wherever required;
• Ensure that client services are delivered within the set deadlines and as per defined quality standards;
• Work closely with other service lines in the organisation to provide a seamless and integrated set of services to the clients;

Enhancing Operational Excellence

• Manage risk exposure by ensuring that all client and company related Policies, Procedures and Controls (PPC) are always followed;
• Ensure that all compliance procedures as per the regulatory framework in Mauritius are always followed;
• Ensure that tasks are completed within the set deadlines and in accordance with timelines agreed with the client;
• Ensure that staff members follow the PPC that are in place for time booking and time management;
• Ensure that job cards set for each client are strictly adhered to and any out-of-scope work is approved in advance of any work commencing with the client;
• Ensure that all statutory filings are completed within statutory deadlines;
• Ensure that all client files are kept up to date;
• Ensure the timely update, accuracy and completeness of client information on IT systems;
• Take an active role in projects within the organisation to enhance the client delivery and efficiency of processes; and
• Ensure that risk management and compliance guidelines are fully adhered to including full adherence to KYC/CDD requirements for client entities.

Growing the business

• Ensure that new clients are brought into the unit in a smooth and seamless manner and ensure that team members are fully engaged in the client take‐on process;
• Pro‐actively identify cross‐selling and up‐selling opportunities and come up with value propositions proposals to the existing client base in the unit;
• Participate in conferences and thought leadership articles with a view to promote the Ocorian brand;
• Act as a subject matter expert in Board Governance and Company Secretarial matters focussing on Funds with a view to assist and support the business development and sales team when dealing with potential clients; and
• Proactively engage with clients to understand their business objectives and expansion strategies with a view to propose new structures and services.

People and Culture

• Act as a coach to the Managers and other team members;
• Carry out performance appraisals and ensure that feedback on the performance of direct reports and team members are effectively communicated;
• Participate in the recruitment process for team members in the Unit;
• Manage all HR matters in the team with the collaboration and support of the HR department; and
• Be a leader of people, ensuring that staff in the unit are engaged, motivated and act according to the values of the company.

Fund Administration and/or Accounting Responsibilities

• Take responsibility for an allocated portfolio of clients, including for Desk Extension and Outsourcing work;
• To set and manage the deadlines of the portfolio of clients in accordance with the agreed calendar defined for each client.
• Ensure overall quality of client deliverables (e.g., resolutions, minutes) are up to required standards at all times.
• Liaise with clients to ensure efficient delivery of output and client service expectations.
• Liaise with Accounting and/or Administration teams to determine and prioritise client deadlines.
• Ensure completion of the audit of financial statements in accordance with defined timetables.
• Ensure that financial statements, tax returns and other statutory returns are filed within deadlines.
• Review the work of, provide guidance and constructive feedback to other junior team members.
• Communicate effectively with the team to ensure they are aware of deadlines and expectations in terms of timing.
• Monitor and control the workload of the team.
• Ensure that Ocorian policy and procedures are adhered to.
• Be aware of risk exposure and promptly escalate issues arising to other members of the Management team.
• Assist the Head of Fund Services in various aspects of team management, including involvement in the annual staff appraisal process as appropriate, holiday management, personal and professional development of team members.
• Act as main point of contact with key client personnel.

Maximising Financial Performance

• Ensure that revenue objectives are achieved on a monthly basis as per the defined target set for each client in the portfolio;
• Ensure that profitability margins are achieved monthly as per the defined target set for each client in the portfolio;
• Ensure that cash are collected within the defined deadline and that the process for debt management is strictly followed;
• Ensure that the margins and ratios set for the unit are achieved as per the defined targets;
• Ensure growth in revenue for the unit through upselling and cross selling of additional products and services; and
• Ensure that revenue targets for each client are well defined including the revenue potential from out-of-scope work.

#LI-EM1
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• University degree in Administration, Law and Accounting or any other relevant field; and
• Fully qualified professional (ICAEW, ICSA, ACCA, STEP). Preference will be given to Fellow members.

Knowledge, skills and experience.

• At least 10 years of working experience in alternative investment / corporate / private client services;
• At least five years’ experience in the management of a team of staff in the global business / financial services industry in Mauritius;
• Proven experience in the regulatory framework in the global business industry in Mauritius;
• Strong time management, interpersonal and organisational skills; and
• Strong IT skills.

Competencies 

• Ability to develop client‐base using commercial awareness, relationship building and business acumen;
• Ability to effectively manage and motivate staff;
• Ability to communicate effectively with clients and colleagues at all levels;
• Ability to work under pressure and meet deadlines;
• Ability to take ownership and responsibility for his/her actions; and
• Ability to work independently and autonomously whilst being accountable for deliverable.

All staff are expected to embody our core values that underpin everything that we do and that reflect the skills and behaviours we all need to be successful.  These are:

• We are CLIENT CENTRIC – Clients are at the centre of our world, and we’re committed to providing expertise and specialist solutions to meet their most complex challenges.
• We are AMBITIOUS – We aim high. We think and act globally, seizing every opportunity to delight our clients and support our colleagues - wherever in the world they may be.
• We are AGILE – We act on our initiative to get things done for our clients. Our independence gives us the flexibility and freedom to keep things simple, efficient and effective.
• We are COLLABORATIVE – With a curious mindset, we ask the right questions to get to the right solution, for our clients faster. We collaborate to win together and share our successes.
• We are ETHICAL – We behave with integrity at all times and assume positive intent, building trust through responsible actions and honest relationships.

Equal Opportunities for Everyone

Please let us know if there’s anything we can do to make the process easier for you. You can reach us at [email protected].

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.