Manager of Product Management - Backoffice Systems

We are a fast-growing, private equity-backed provider of online printing solutions and marketing collateral for SMBs. We are seeking for a Manager of Product Management for Backoffice Systems. The ideal candidate is a keen product management strategist who is a leader of teams and processes, and who is responsible for the conceptualization, execution, and optimization of the company’s backoffice systems. This person will work closely with manufacturing product management, customer-facing product management, data services product management, manufacturing operations, operations integration, software development, quality assurance, customer service, and executive management, while meeting time-to-market and profit growth objectives.

Who You Are

You have a need to understand how things are made, how each step in a process works with each other step to complete a task. You love logistics. Ease-of-use, adaptability, and precision is critical in the use of backoffice tools and systems, and you want to contribute to the design and construction of tools that get things where they need to be when they need to be there. You are an active listener who can hear what a customer is saying and translate their operational needs into a project roadmap that meets their requirements, and a series of detailed tasks which developers can execute. You are not satisfied with good enough. There is always room for improvement. You have an entrepreneurial spirit and will do what it takes to get the job done. You are a team player who understands

Job Description

As Manager of the Product Management department focused on our backoffice related tools and systems, you will be a vital member of the Digital Room team, working with your internal customers to understand their workflows, needs, and interactions with our suite of homegrown systems, as well as some third-party solutions integrations. You will identify, assess, and champion opportunities to implement or improve features and tools to improve efficiency, facilitate scaling of our operations, and/or expand the accuracy, usability, and timeliness of our operational metrics and analyses in our backoffice workflows.

You will work with your peers across various manufacturing operations teams to steer the product development roadmap for Digital Room’s backoffice-related systems.  You will work closely with stakeholders at all levels of the Digital Room enterprise to develop accurate business requirements, set prioritization of all ongoing development projects, track progress of all ongoing initiatives, and regularly provide relevant and timely updates to stakeholders to keep them well informed.

Essential Functions and Responsibilities

• Compose, champion, and drive the strategy and roadmap for the company’s proprietary and purpose-built manufacturing systems and any integrations between those systems and third-party systems and tools
• Lead your product team to deliver exceptional internal customer experiences across our facilities and operational teams
• Create business cases and requirements for a unique product or set of systems, functions, and features in Digital Room’s suite of software and systems
• Assess the quality and effectiveness of our systems and tools through operational metrics and non-operational metrics (e.g., NPS)
• Define, implement, monitor, and improve performance KPIs
• Recruit, hire, train, develop, and manage your team
• Act as a coordinator of product strategy and innovation to achieve a cohesive and unified strategy across the company
• Guide improvements in SCRUM/Agile execution
• Provide insights on product strategy, industry trends, etc. to the executive team
• Study internal customers to understand workflow processes and required data capture for job tracking and reporting needs
• Work closely with Software Developers to design, build, and launch elegant tools and features that solve internal customers’ problems

• 5+ years of product team leadership experience – ideally in an ecommerce and web-to-product setting
• Education: 4-year degree or equivalent work experience with a strong track record of success building and delivering software systems, functions, and features
• Success in recruiting, training, developing, mentoring, and retaining teams
• Ability to manage resources and processes across multiple locations and time zones
• Working knowledge of business/financial planning and budgeting
• Experience with problem-solving within multi-faceted and complex systems
• Experience negotiating with third-party providers of products and services
• Excellent written and verbal communication skills and working with technical and non-technical teams
• Desire to be part of a fast-growing, dynamic, and entrepreneurially-minded team
• Experience and success working with software engineering and creative staff in a fast-paced environment

Knowledge/Skills/Abilities

• Excellent written and verbal communication
• Ability to prioritize, focus, and operate with the requisite sense of urgency
• Knowledge of how to collect qualitative data to validate assumptions
• Strong R&D and Tech understanding
• Solid problem-solving skills with the ability to create a clear plan of action to simplify complex issues
• Must be hands-on and willing to roll up sleeves
• Must be a self-starter and be able to self-direct
• Scrum/Agile experience and success is a must