Sales Support Associate

At Octopus, we’re entrepreneurs and we’re investors, on a mission to back the people, ideas and industries that will change the world. 

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What’s in it for you?

The Sales Support team is integral to offering our customers an exceptional service, whilst looking for opportunities to improve our processes, you'll be proactively gathering feedback from our customers and then feeding this back into the business yourself.

You don't need to have financial services experience, on joining this team you'll receive training, support and direction that will allow your knowledge of financial services to expand. It provides an incredible training ground to really hone and develop your skills. 

Another exciting element of this role is the exposure you'll get to the wider business, as you'll need to partner with Operations, Marketing, IT, Data and more. 

The team:

As a Sales Support Associate, you will play a critical role in providing valuable support to our Sales & Customer team. Your responsibilities will include effectively responding to customer and prospect queries, enabling our sales team to maximise their time dedicated to selling our products to financial advisers.

The team collaborate with other areas across the business such as Marketing, Operations and Data Insight.  They react quickly to requests and are proactive to ensure opportunities are not missed.

What will you be doing?

• Communicating with advisers and providing administrative support such as writing up meeting notes, sending out literature, creating illustrations and providing excellent service to clients.
• Working with other areas across the business such as Marketing to help with lead prioritisation, Operations to ensure our systems and processes run smoothly and efficiently and Data Insights to support them with their data analysis.   
• Supporting others to help implement initiatives within the business and working on process improvements within the team.

Ideally, you’ll have:

✅ Able to keep great attention to detail whilst working at pace

✅ Well organised, with the ability to multitask 

✅ Strong communication skills and a customer centric approach

We encourage you to apply even if you don’t tick every box. What’s the worst that can happen?

This role will evolve as we grow and develop. So, if you are looking for a challenge in a fast paced and dynamic business, we can deliver on that.

What we offer

💰 A competitive salary, bonus, pension and share incentive plan
✈️ Untracked holiday
🏡 This role is based in our London HQ, we do 3 days in the office and 2 remotley
⚓ Anchor (our wellness hub) which includes Headspace, one to one coaching through Wellness Cloud, Digital GP, employee assistance program & more
👪 Up to 6 months paid parental leave regardless of gender
❤️ Life insurance, critical illness cover and income protection
🏥 Private medical insurance for you and your family
🚗 Electric vehicle leasing

Our Values 
At our core, we believe that how a company behaves is just as important as what it does. That’s why we chose to become an accredited B Corp (the equivalent of a Fairtrade coffee stamp but for companies) and to change our Articles of Association so that the interests all our stakeholders – employees, customers, communities, environment and shareholders – are considered in every decision we make.   

We are committed to building a workplace where diversity is valued, and inclusion is a priority. By providing equal opportunities for growth and development, we embrace and celebrate all races, genders, religions, sexual orientations, ages, disabilities, and socio-economic backgrounds. We believe teams achieve their best when every member feels safe, respected and empowered to be their authentic selves.

We're proud to be disability confident and are committed to supporting candidates with a disability, including neurodiversity and mental health conditions, throughout the recruitment process. Applicants are welcome to opt-in to the disability confident scheme as part of our application process. If you require any adjustments to the interview process, we’ll be happy to accommodate where possible.