Customer Success Manager

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other AdTech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.

At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday. 

Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

As a Customer Success Manager, you will play a pivotal role in ensuring the success and growth of our clients’ campaigns. Partnering closely with the Italian Sales Team, you will deliver insights-driven proposals, oversee campaign performance, and maintain long-term client relationships. Your strong technical aptitude, coupled with your excellent communication and analytical skills, will be instrumental in ensuring campaign excellence and customer satisfaction.

• Partner with Sales to determine a client’s campaign objectives in order to craft insights-driven RFP responses, including pricing, insights-based targeting tactics & creatives.
• Be your clients’ advocate and liaise with AdOps, Insights, Design and other internal departments to ensure campaign success during every stage of the sales cycle.
• Provide insightful reporting for pre- and post-sale presentations intended to drive retention and continued account growth.
• Pinpoint upselling opportunities and work directly with the Sales teams to drive incremental revenue.
• Deliver exceptional customer service by providing timely deliverables and managing client expectations, while showcasing mobile marketing expertise.
• Provide final reporting, insights, and recommendations – inclusive of campaign performance metrics, advanced Ogury Insights, and 3rd party study results.
• Escalate any issues to management as needed.

• Client-facing experience, ideally gained in the digital advertising industry
• Experience in the mobile and programmatic space
• Ability to deliver results under pressure, work independently, and take ownership of assigned tasks
• Operate well within including Sales and Ad Ops
• Able to work to deadlines and work in a highly efficient manner
• Analytically minded toward data to produce relevant points of interest resulting in valuable commentary and storytelling
• Strong Excel & PowerPoint skills
• Confidence in presenting to internal and external stakeholders
• Excellent written and verbal communication
• A hunger to achieve and grow your agency patch
• A base knowledge of the programmatic landscape
• Highly detail orientated

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