Customer Success Intern

Location: We’re seeking a dynamic and motivated contributor to join our team in one of our key office locations: Dublin,Ireland. Our interns will be hybrid -  sometimes you'll work from home, sometimes you'll work from the office. Managers and their organization will establish the frequency you'll need to go into the office to meet priorities.

Please note, we are seeking individuals based in Dublin.

About the internship:

Okta’s Customer Success Team is responsible for complementing Okta’s innovations, standard methodologies and capabilities with our valued customers’ business objectives and priorities thereby driving higher business value and executive alignment between Okta and our customers. 

The Okta Customer Success (CS) Intern will be involved in all stages of customer’s value realization that consists of customer onboarding, learning & deployment, user readiness, product adoption and growth, renewal and customer advocacy. You will get hands-on experience in understanding how a Customer Success professional strategically partners with customers to ensure they rapidly achieve business value and maximize their business outcomes with Okta.. You will have the opportunity to gain experience in the following areas: 

Business:

• Customer’s journey from not yet deployed or partially deployed, to fully deployed

• Customer Success concepts such as recurring revenue, license activation & adoption, subscription management, return on investment, business value assessment and success planning. 

Technical: 

• Knowledge of Identity Access Management, Identity Governance and Privileged Access  

• Understand Cybersecurity, Zero Trust and Least Privilege concepts 

• Opportunity to become Okta Professional Certified - our most basic and fundamental certification demonstrating mastery of Okta’s core technology

Functional: 

• Proficiency in business communication (includes written and verbal) 

• Develop presentation skills to upper management, external customers and executives 

• Ability to communicate technical concepts in a consumable, clear and concise manner

• Collaborate with cross-functional teams in Okta and orchestrate the action to drive adoption, best practices and measurable business outcomes. 

Job Duties and Responsibilities:

• Learn to communicate the business value of Okta’s products and solutions through demonstrations, presentations and storytelling.

• Observe, listen and shadow Customer Success Managers to build knowledge of customer stories, onboarding plans, success plans, competitive landscape and IAM best practices to support business outcomes while helping to advocate on behalf of customers and assist in problem solving

• Support the Customer Success team in license activation and product adoption reporting.

• Help support & participate in business development initiatives and process development. 

• Work and collaborate with cross-functional teams such as Sales, Sales-Engineering, Renewals, Marketing and Customer Advocacy. 

Required Skills:

• Currently pursuing a Bachelor's degree with plans to graduate in May 2026

• A passion to serve the customer by learning how to communicate complex ideas and solutions to their business challenges.

• Ability to intern for 12 weeks. 

• Excellent verbal and written communication skills.

• Ability to manage multiple projects simultaneously, perform customer research, generate reports and analyze data.

• Analytically and problem-solving   minded,  detail and results oriented, and a quick learner.

• Willingness to present in front of others and give presentations.

• Passionate for a career in Digital, SaaS / Cloud technology that requires technical acumen.

Okta’s Intern Program

As an intern, you’ll do real work that matters. While you’re on board, you’ll work on meaningful projects and have an opportunity to see what working at Okta is all about. You’ll also have the support of your mentor and manager to help you develop new skills. 

Our interns have the opportunity to build a strong community - with their fellow interns, within their teams, and with the broader company. We want you to grow professionally and you’ll do that through participating in events like our Executive Speaker Series and Brown Bags.  And of course, we want you to have fun too.