Manager, Customer Assurance

Manager, Customer Assurance 

Location: Toronto, Canada

The Okta Security team’s mission is to strengthen Okta’s position as the leading Identity-as-a-Service solution by identifying and resolving risks to the employees, product, and most importantly, our customers. 

The Security Trust & Culture team works to enhance customer trust in Okta’s identity services . We serve as a strategic resource working closely with Okta’s go-to-market teams. The Customer Assurance team is the central hub for security information, providing comprehensive guidance and resources to Okta customers so they can effectively manage their risk. 

As a Manager of Customer Assurance, you will support prioritizing and efficiently responding to questions about our security program and other due diligence related requests. Tasks will include training local Sales teams and escalating regional concerns when appropriate. You will have the opportunity and be expected to drive changes to help Customer Assurance scale its efforts globally.

This position requires a unique combination of skills including an ability to coordinate the analysis of technical issues, to communicate clearly about security-relevant topics with both internal and external customers, to collaborate with internal business units to ensure execution of time-sensitive projects, and to present to upper management or the broader organization as required.  The ideal candidate will have experience with SaaS cloud security risk assessment and a solid understanding of the core principles of identity management. If you want to make a difference in the security program of a global cloud provider, we want you on board. 

Job Duties and Responsibilities: 

• Collaborate with Customer Assurance, security, engineering and product teams to triage and fulfill requests for responding to security questions and questionnaires from customers and prospect
• Train Sales on how to engage the team for support, leveraging standard processes and collateral provided by Customer Assurance
• Take ownership of escalations in local region and prioritize and report to management as needed
• Engage with regional customers directly as required, supporting the Regional CSOs
• Interact with the Security Trust & Culture team to develop and publish content
• Collaborate with Okta Security on other projects and field communications, as applicable

Requirements:

• Bachelor’s degree in Computer Science or Management Information Systems, or equivalent work experience  in technology or information security fields
• Minimum 3 years information security, project management, or related experience
• Understanding of IT and cloud methodologies, information security, privacy, identity management, risk assessments and IT regulation and compliance standards 
• Excellent oral, written, and presentation skills

Helpful Certifications / Skills:

• Okta Certified Professional/Administrator
• Certificate of Cloud Security Knowledge (CCSK) and/or Certificate of Cloud Auditing Knowledge (CCAK)
• Certified Information Security Auditor (CISA)

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Okta is an Equal Opportunity Employer