Senior Business Analyst, Business Technology Infrastructure & Operations

The Business Technology Team

The Business Technology Team plays a vital role in Okta’s mission to “Accelerate Okta’s Scale and Growth.” As a key member of this team, you’ll thrive in a dynamic environment where collaboration, accountability, and delivering business outcomes are at the forefront. We’re looking for motivated individuals who are energized by solving complex challenges, shaping the future of technology, and making a tangible impact on Okta’s success.  

The Senior Business Analyst, BT Infrastructure & Operations Opportunity

We are seeking a Senior Business Analyst to support our BT Infrastructure & Operations team in optimizing SaaS tool usage, enhancing productivity, and driving data-driven decision-making. This role will focus on analyzing data trends, developing dashboards, and providing actionable insights to improve operational efficiency.

The ideal candidate will have a strong analytical mindset, experience with business intelligence tools, and a deep understanding of BT infrastructure and operations. Additionally, they will advocate for continuous process improvement and help shape data-driven strategies to support business objectives.

This role requires travel to our San Francisco, CA or Chicago, IL office for in-person onboarding during the first week of employment. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

What you’ll be doing 

• Data Analysis & Reporting – Analyze SaaS tool usage, performance, and adoption by collecting and cleaning data. Develop dashboards and visualizations to track KPIs, uncover trends, and measure productivity improvements. Deliver actionable insights to support strategic decision-making.
• Productivity Optimization – Partner with leaders and engineers to evaluate SaaS tool effectiveness and recommend enhancements. Identify redundant or underutilized tools to drive cost savings and efficiency. Support automation and integrations to streamline workflows.
• Collaboration & Stakeholder Engagement – Work cross-functionally to translate business needs into analytical solutions. Bridge technical and non-technical teams to ensure alignment on objectives. Present insights and recommendations in a clear, concise manner.
• Data Governance & Compliance – Establish and enforce data governance frameworks to maintain data quality, security, and privacy. Collaborate with engineers to ensure compliance with internal policies and industry regulations (e.g., GDPR, CCPA, ISO 27001). Develop classification policies, manage access controls, conduct compliance audits, and track data lineage. Foster a culture of data stewardship through training and best practices.

What you’ll bring to the role

• 2 to 5 years of experience in data analysis, business intelligence, or a similar role.
• Proficiency in SQL, Python, or R for data analysis.
• Experience with data visualization tools such as Tableau, Power BI, or Looker.
• Strong analytical skills to interpret complex datasets and provide actionable insights.
• Familiarity with endpoint SaaS tools (e.g., Google Workspace, Zoom, Slack) in a business environment.
• Understanding of data governance, including data quality management, metadata management, and regulatory compliance.
• Excellent communication skills with the ability to present findings to both technical and non-technical audiences.

And extra credit if you have experience in any of the following! 

• Educational Foundation: A bachelor’s degree (or equivalent experience) is required; an advanced degree is a plus.

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