Senior Manager, ServiceNow
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Business Technology Team
This role joins the Business Technology organization and plays a critical part in realizing our vision to accelerate the delivery of business outcomes across Okta by driving clarity, collaboration, and accountability in everything we do. We enable the broader Business Technology organization in the mission to “Accelerate Okta’s Scale and Growth”.
The Senior Manager, ServiceNow Opportunity
Are you driven by the opportunity to shape the employee experience through cutting-edge technology? Do you thrive in roles where your technical leadership, strategic vision, and business acumen can make a meaningful impact? If you're passionate about bringing strategy to life while fostering innovation, we want you to join our Business Technology Team!
As Senior Manager for Service Management, you'll be the driving force behind the ServiceNow platform, which empowers teams across Business Technology, Security, and HR. Reporting to the Senior Director of Global Support, you'll lead a dynamic team spanning the US and India, delivering impactful solutions that elevate the employee experience and fuel organizational success.
What you’ll be doing
- Team Leadership: Recruit, mentor, and inspire a high-performing team of ServiceNow developers, fostering a culture of growth, collaboration, and accountability.
- Strategic Vision: Develop and execute a ServiceNow roadmap that aligns with IT and business objectives, prioritizing innovation, operational excellence, and value delivery.
- Stakeholder Partnership: Cultivate strong relationships with key business partners at Okta, understanding their priorities and enabling capabilities that support both current needs and future goals.
- Transparent Communication: Regularly update stakeholders on progress, roadblocks, and opportunities, ensuring alignment, trust, and shared success across teams.
- Project Ownership: Lead project planning, resource allocation, and execution to meet critical timelines and deliver measurable business outcomes.
- Platform Evolution: Stay ahead of ServiceNow upgrades, emerging features, and best practices, leveraging advancements to maximize platform potential and address evolving business needs.
- Agile Execution: Oversee demand intake, capacity planning, and task management using Agile methodologies to deliver impactful solutions on time and within scope.
What you’ll bring to the role
- Over 8 years of proven success as an IT Manager, leading high-performing development teams while demonstrating a strong track record of career progression and expanded responsibilities.
- Extensive hands-on experience with ServiceNow or equivalent ITSM platforms, including a deep understanding of ITSM, HR, and Security modules, ensuring alignment with business needs and objectives.
- Expertise in vendor management and SaaS software, driving effective partnerships, cost efficiency, and seamless software integrations.
- Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
- Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.
- Develops Talent: Developing people to meet both their career goals and the organization’s goals.
- Drives Results: Consistently achieving results, even under tough circumstances.
- Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.
#LI-RA1
#LI-Hybrid
Below is the annual base salary range for candidates located in California. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.
What you can look forward to as an Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Fostering Diversity, Equity, Inclusion and Belonging at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
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By
Okta
Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
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