Technical Content Associate
Get to know Okta
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
The Team
Technical Account Management is a global team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.
About the Role
We are seeking a detail-oriented and proactive Technical Content Associate to support the developing, managing, and optimizing internal and customer-facing technical content for the Technical Account Management (TAM) team. In this role, you will collaborate with subject matter experts, TAMs, and other cross-functional teams to create high-quality resources that enhance customer engagement and success.
Key Responsibilities
- Develop and refine technical content, including playbooks, best practices, FAQs and customer guides tailored for the TAM team.
- Develop a plan for version control to maintain and keep content up to date.
- Work closely with TAMs to understand customer needs and create content that improves their experience.
- Support the creation and maintenance of presentations, case studies, and technical one-pagers.
- Assist with content creation and program management of customer-facing one to many programs, including quarterly webinars.
- Collaborate with cross-functional teams, including product, engineering, and marketing, to align content with company goals and initiatives.
- Gather and analyze feedback on content effectiveness, making recommendations for improvements.
Qualifications
- Preferred major in Journalism or equivalent experience.
- 1-2 years of experience in content creation, technical writing, or a related field.
- Strong writing, editing, and storytelling skills with the ability to simplify complex technical concepts.
- Experience creating customer-facing content, preferably in a technical or SaaS environment.
- Familiarity with content management systems, knowledge bases, or collaboration tools (e.g., Confluence, Google Docs, Highspot).
- Basic knowledge of SaaS and technical account management workflows is a plus.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Strong organizational skills and attention to detail, with the ability to manage multiple content projects simultaneously.
#LI-Hybrid
#LI-MM1
What you can look forward to as a Full-Time Okta employee!
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.
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By
Okta
Okta is a leading identity and access management company headquartered in San Francisco, California that is committed to allowing people to access applications on any device at any time, while still enforcing strong security policies.
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