Director, Product Management - Engage

As the Director of Product Management for Olo Engage, you work to ensure the development of Olo's strategic product roadmap and tactical delivery of those products, including the primary products: Guest Data Platform (GDP), Marketing Automation, and Host. You guide product initiatives throughout the lifecycle from concept testing, development, launch, measurement, and ongoing enhancement. You bring essential product strategy and program management capabilities and experience to the team to build and mentor a team of product professionals. You will foster a culture of collaboration, communication, skill-sharing, teamwork, mutual respect, and curiosity with the ultimate goal of solving customer problems and delivering on key outcomes.  

You can work remotely from anywhere in the U.S. or at Olo's headquarters in NYC.

• Understand and define the problems we need to solve and the outcomes we need to achieve for customers and our business. Ensure that teams understand annual and quarterly goals.
• Analyze market trends, customer feedback, and competitive landscape to identify opportunities for product innovation and differentiation.
• Explore opportunities for product-led growth approach, promoting best practices and methodologies within the team and organization.
• Run quarterly planning processes to ensure alignment and track progress towards achieving outcomes and solving identified problems.
• Triage, prioritize, and oversee brand escalations and commitments and serve as a point of escalation to address and resolve emerging issues.
• Formulate detailed business cases, create business plans to secure funding, and develop go-to-market strategies.
• Develop and implement strategies to monetize new features and increase the overall value of the product line.
• Monitor and report on product performance, using data-driven insights to inform decision-making and continuous improvement.
• Secure the resources necessary to achieve desired outcomes for both management and customers.
• Collaborate with stakeholders, including sales, marketing, engineering, and customer success teams, to prioritize product features and enhancements.
• Establish and maintain strong relationships with key customers and internal stakeholders to gather insights and feedback.
• Partner with the Executive Team on new investments and business opportunities.
• Lead and mentor a group of product managers, fostering a collaborative and high-performance culture.
• Plan staffing, define organizational structure, and foster career development within the product management team.

• Bachelor’s Degree or higher from an accredited institution anywhere, or equivalent practical experience.
• 8+ years of experience in product management with direct Marketing Technology (MarTech) experience.
• Minimum of 5 years experience in leadership, preferably in a creative high-growth software organization.
• Proven track record of leading and scaling product teams in a high-growth environment.
• Proven track record for triaging and prioritizing emerging issues and escalations from various sources.
• Experience with the development, launch, sale, and support of new, game-changing products.
• Experience working with and respected by engineering teams shipping complex products.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate with stakeholders at all levels.
• Experience in monetizing SaaS products and implementing pricing strategies.
• Passion for innovation and customer-centric product development.
• Understanding of the market, customer needs and new market opportunities to guarantee a top-tier product portfolio.
• Strong understanding of product development lifecycle, agile methodologies, and product-led growth strategies.

About Olo

Olo (NYSE: OLO) is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 700 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com.

We’re remote-friendly. Since 2015, we have been evolving our culture to continue to support a more distributed workforce and now over 75% of our team works remotely across the U.S. If you're in the New York City area, you can choose to work remotely or from Olo's headquarters, on the 82nd floor of One World Trade Center.

We offer great benefits, such as 20 days of paid time off, 10 separate sick days, 11 holidays, plus year-end closure, health, dental, and vision coverage for yourself and your family, a 401k match, remote-office stipend, company equity, a generous parental leave plan, volunteer time off, gift matching policy, and more!

Our best estimate of the compensation range for this opportunity is $162k-$220k annually, depending on the experience you bring and your location. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.

We encourage you to apply!

We value diversity. At Olo, we know a diverse and inclusive team makes our workplace better. Don't meet every single qualification in the job description? Market data shows that women and people of color are less likely to apply to jobs unless they meet every single qualification. We are dedicated to building a diverse, inclusive, and authentic workplace that is free from discrimination and harassment; this allows us to make better decisions and better serve the communities we’re a part of. So, if you're excited about this role but your previous experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

All applicants receive consideration for employment. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, pregnancy, age, marital status, veteran status, or disability status. 

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