Service Desk Tier 2 Specialist at MSP

Join Our Team as the Backbone of IT Innovation!

Are you ready to take your IT career to the next level? Do you love problem-solving, optimizing systems, and keeping clients happy? ONE 2 ONE Inc., a leading MSP, is looking for a Service Desk Tier 2 Specialist like you! Be the hero behind the scenes, ensuring our clients' tech runs seamlessly, securely, and with top-notch performance.

What You’ll Do

• Keep Systems Smooth: Monitor, maintain, and secure client networks, servers, and cloud environments.
• Troubleshoot Like a Pro: Diagnose issues and solve problems fast to minimize downtime.
• Deliver Amazing Support: Be the go-to expert, helping clients navigate their tech needs with confidence.
• Enhance Security: Manage firewalls, VPNs, and backup protocols to keep client data safe.

Why ONE 2 ONE?

• Growth Opportunities: Work on diverse systems and expand your skill set.
• A Team That Has Your Back: Collaborative culture where your ideas matter.
• Solid Benefits: Health, dental, PTO, 401k, and more.

Ready to make IT happen? Apply today and bring your skills to ONE 2 ONE Inc, where we don’t just solve tech problems; we build the future!

*To be considered for this role, please take this short 10-minute survey! ONE 2 ONE Inc.

What You Bring

• Experience managing on-premises Exchange, file/print services, and server virtualization.
• Proficiency in administering M365 services such as Exchange Online, SharePoint, OneDrive, Teams, and Intune.
• Knowledge of hybrid setups with Azure AD Connect and cloud security best practices.
• Solid grasp of TCP/IP, subnetting, routing, wireless, VLANs, and VPN technologies.
• Experience with network troubleshooting tools and techniques.
• Experience in supporting and maintaining Microsoft Teams environments, ensuring smooth collaboration and communication.
• Proficiency in troubleshooting Teams Voice solutions, including Direct Routing, call queues, auto attendants, and PSTN integration.
• MSP Experience: 2+ years
• Customer Service Mindset: You’re great with people and always put clients first.

• Salary Range: $65K - $85K
• Medical, Dental, & Vision with Employer Contribution

• 401K with Employer Match

• Paid Time Off
• Volunteer Time Off
• Employee Assistance Program