Student Recruitment Advisor

Online Education Services (OES) is a leader in online education. We partner with the world’s leading universities to enhance the student experience for the digital era. At OES, we are passionate about student success and the future of education. 

We've launched a strategic partnership with Aston university and are looking for talented, ambitious individuals to grow our team. You will be joining OES at an exciting time with significant opportunities for professional growth, creativity, and impact.

This position is a hybrid role based in OES’ Birmingham office (2-3 days per week).

The Student Recruitment Advisor is predominately a telephone-based sales role responsible for efficiently managing all leads through the student recruitment funnel, from initial enquiry to enrolment.

• Meet and exceed the business's long and short-term enrolment (sales) targets.
• Provide and deliver accurate course information to prospective students through outstanding verbal and written communication. This will include explaining all relevant fee payments and support funding available to applicants (training provided).
• Follow up with leads to meet enrolment conversion targets.
• Enable recruitment and guidance procedures to be carried out in line with best practice guidelines and admission policies concerning safeguarding, equality, and diversity.
• Support and manage applicants during the online admissions process.
• Accurately assess applicants' eligibility and escalate complex applications to a subject specialist /or university admissions team as appropriate.
• Accurately complete all supporting documentation (when required) to assess an applicant’s eligibility.
• Accurately maintain students’ records in Salesforce CRM to reflect engagement history.
• Prepare sales reports to reflect sales performance and lead and opportunity pipeline status accurately.
• Work closely with Marketing colleagues, ensuring that opportunities to promote are sought out and responded to, and evaluate the success of this activity in the interest of return on investment (ROI) and continual improvement.
• Promote and foster good links with university partners, agencies and other referral sources to increase applications in line with recruitment targets.
• Coordinate and lead activities which form part of the admissions process, such as recruitment events and course demos. This will include attending webinar events when required to do so.
• Contribute to the development and implementation of the department's continuous improvement plan.

Skills, Experience and Qualifications

• Previous experience within a fast-paced sales environment with demonstrated achievement of sales KPIs.
• Strong written and verbal communication skills, excellent interpersonal skills and an ability to work with diverse people.
• Motivated and passionate about sales with a keen interest in the benefits of higher education.
• Strong commitment to personal excellence, self-discipline, and resourcefulness with excellent attention to detail.
• Competitive with a team focus and resilient nature.
• Ability to work in an environment of change, contributing and adapting to new ways of working.
• Ability to handle multiple leads simultaneously and meet variable deadlines.
• Outstanding time management skills and experience in coordinating multiple administrative tasks.

Base salary: £26,000 - £30,000 per annum (Dependant on experience)

• Competitive salary package including base pay and commission.
• Global organisation focused on growth with lots of opportunities for our employees
• Engaging & vibrant organisational culture
• 35 hour working week, within a flexible working environment
• OES values driven recruitment principles
• Career-life fit – health & wellbeing focus
• 25 days of annual leave + Bank holidays
• Purchased leave scheme
• OES strategy reflects respect, honesty & diversity
• Continuous improvement through challenging & meaningful work
• Study assistance and leave for eligible employees
• High growth industry & strong partner/shareholder backing
• Genuine focus on student success
• Global mentoring program
• We are proud to support the Living the Wage movement