Billing and Collections (Contractor)

Who We Are

Open Up Resources is a publisher of high-quality open educational resources in core content areas, with a vision of providing teachers with the tools to engage students in liberating educational experiences.

Open Up Resources’ portfolio seeks to include the highest-quality, standards-aligned PK-12 curricula, with validation from respected third-party entities, evidence of efficacy, effective supports for multilingual learners, inclusive strategies for students with exceptionalities, embedded culturally relevant pedagogy, and professional learning that is inclusive and culturally considerate.

We are transforming instructional materials through our commitment to classroom equity. This intentional commitment infuses every program, partnership, and practice. Our desire is that Open Up Resources' curricula catalyzes equitable classroom norms, structures, practices, and policies in education and society.

Key Responsibilities

• Billing Management:
• Invoice customers using Salesforce Billing.
• Implement processes for extending billing, managing documentation, and reducing accounts receivable days delinquent.
• Collections Support:
• Perform regular reviews of open accounts to identify delinquent accounts.
• Make outbound collection calls professionally to resolve overdue balances, maintaining strong customer relations.
• Collaborate with the Billing and Collections Specialist to troubleshoot billing issues and ensure timely payment follow-up.
• Analyze delinquency issues and discuss resolutions with management.
• Customer Support & Documentation:
• Support customers and vendors requesting EFT/ACH payment methods.
• Handle new vendor setup and oversee the billing@ inbox.
• Account Management:
• Assist in setting up billing terms and payment plans for customers as needed.
• Provide timely follow-up on payment arrangements.

Desired Qualifications

• 3-5 years of billing and collections experience, with a strong background in customer interaction.
• Strong interpersonal and communication skills, with experience handling K12 education market clients preferred.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Google Drive.
• Ability to work independently in a virtual, fast-paced environment.

Expectations & Deliverables

• Accurate and timely invoicing, with adherence to billing and collections processes.
• Reduction in accounts receivable days delinquent.
• Monthly reporting on collections status and key account updates to management.
• Maintenance of customer and vendor relations, ensuring seamless operations within the billing@ inbox.

• At Open Up Resources, we believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status.
• We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
• We are a virtual organization with headquarters in the California Bay Area. 
• This is a remote, full-time, non-benefited temporary position.