Sr. Learning Experience Designer

OpenGov is the leader in AI-enabled software for cities, counties, state agencies, and special districts. With a mission to power more effective and accountable government, OpenGov serves 2,000 communities across the United States. OpenGov is built exclusively for the unique asset management, permitting and licensing, procurement and contract management, tax and revenue, budgeting and planning, and financial management needs of the public sector. The OpenGov platform empowers organizations to operate more efficiently, adapt to change, and strengthen public trust.

Learn more or request a demo at opengov.com

Job Summary:

The Sr. Learning Experience Designer is responsible for developing high-quality customer enablement resources. This role focuses on creating engaging e-learning content, including microlearning modules, on-demand courses, videos, and interactive activities, to help customers fully utilize OpenGov’s 5+ product suites. The goal is to drive awareness and adoption, empowering customers to modernize and enhance their operations through effective learning experiences. 

• Partner with the Director of Customer Enablement to develop a scalable customer education strategy. 
• Collaborate with Learning Experience Designers to scope, develop, and execute training initiatives.
• Design and develop high-impact eLearning content, including product knowledge courses, best practices, certifications, interactive activities, and video scripts.
• Work with SMEs to scope and build role-based and use-case-specific learning materials.
• Partner with Customer Success and Professional Services to determine best practices and develop targeted eLearning content.
• Analyze and optimize existing OpenGov University materials, ensuring they align with evolving customer needs, product updates, and learning trends.
• Establish and maintain a centralized content repository, ensuring materials are regularly reviewed, updated, and retired as needed.
• Define and implement scalable processes for content creation, review, and maintenance.
• Standardize course structures, activities, quizzes, certifications, and video scripts to ensure consistency and effectiveness.
• Develop and maintain certification programs for different product suites, including exams, assessments, and learning paths.
• Establish and track key metrics to measure training effectiveness, adoption, and impact on customer success.

• Build and execute the content roadmap for each assigned product suite, prioritizing eLearning initiatives by quarter.
• Develop and manage eLearning content aligned with OpenGov’s product suite strategy.
• Standardize and implement Articulate Rise course templates for efficiency and consistency.
• Maintain a content style guide and build best practices for instructional design.
• Develop courses and assessments for four admin certification programs, ensuring an engaging and effective learning experience.

• 5+ years of experience in education, training development, instructional design, or a related field.
• Expertise with course authoring tools (Articulate 360, Camtasia, etc.).
• Strong written, verbal, and interpersonal communication skills, with the ability to influence stakeholders and advise on learning strategies.
• Experience developing video-based and course content, ideally for SaaS products.
• Knowledge of various learning methodologies and the ability to blend them effectively.
• Instructional design certification is a plus.
• Experience working in the public sector is preferred but not required.

Why OpenGov?

A Mission That Matters

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust.  Some people say this is boring.  We think it’s the core of our democracy.

Opportunity to Innovate

The next great wave of innovation is unfolding with AI, and it will impact everything—from the way we work to the way governments interact with their residents. Join a trusted team with the passion, technology, and expertise to drive innovation and bring AI to local government. We’ve touched 2,000 communities so far, and we’re just getting started.

A Team of Passionate, Driven People

This isn’t your typical 9-to-5 job; we operate in a fast-paced, results-driven environment where impact matters more than simply clocking in and out. Our global team of 800+ employees is united in our commitment to challenge the status quo. OpenGov is headquartered in San Francisco and has offices in Atlanta, Boston, Buenos Aires, Chicago, Dubuque, Plano, and Pune.

A Place to Make Your Mark

We pride ourselves on our performance-based culture, where every employee is encouraged to jump in head-first and take action to help us improve. If you have a great idea, we want to hear it. Excellent performance is recognized and rewarded, and we love to promote from within.

Benefits That Work for You

Enjoy an award-winning workplace with the benefits to match, including:

- Comprehensive healthcare options for individuals and families.

- Flexible vacation policy and paid company holidays

- 401(k) with company match

- Paid parental leave, wellness stipends, and HSA contributions

- Professional development and growth opportunities

- A collaborative office environment with weekly catered lunches