Service Desk Specialist

Who we are

At OPENLANE, we make wholesale easy so our customers can be more successful. We're a technology company, building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company, helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovative company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. OPENLANE offers its customers the best digital marketplace for used cars in Europe. Our B2B clients enjoy operational excellence when working with us.

Our Values

• Driven Waybuilders: We pursue challenges that inspire us to build, create and innovate.
• Relentless Curiosity: We seek to understand and improve our customers' experience.
• Smart Risk-Taking: We transform risk into progress through data, experience, and intuition.
• Fearless Ownership: We deliver what we promise and learn along the way

What are we looking for?

We’re looking for a proactive and customer-focused First Line IT Service Desk / Support Analyst to support our internal users with day-to-day IT issues and requests. You’ll be the first point of contact for IT support, helping troubleshoot issues, manage bespoke applications, and ensure seamless business operations. You'll also play a key role in collaborating with stakeholders to enhance systems and improve the overall user experience.

What will you do?

• Act as the first point of contact for IT support, resolving hardware, software, network, and application issues.
• Deliver excellent customer service and communicate solutions clearly to non-technical users.
• Support and troubleshoot custom (bespoke) business applications, escalating when needed.
• Manage user accounts, access permissions, and hardware setup across the organization.
• Conduct IT inductions for new starters, ensuring smooth onboarding.
• Monitor and optimize system performance, ensuring uptime and efficiency.
• Maintain IT documentation and support guides for both users and internal use.
• Collaborate with internal teams and external vendors to implement application updates and improvements.
• Support compliance with SOX and internal audit processes.
• Track IT assets throughout their lifecycle, from procurement to decommission.

Who are you?

• Strong problem-solving skills with a focus on customer satisfaction.
• Excellent verbal and written communication, with the ability to simplify technical topics.
• Solid experience supporting Windows OS, Office 365, networking, and mobile devices (iOS/Android).
• Familiarity with bespoke applications and an understanding of how IT supports business processes.
• Basic knowledge of SQL and experience with ITSM tools like ServiceNow (a plus).
• Ability to work independently and collaborate effectively within a team.
• Motivated, adaptable, and able to handle shifting priorities under pressure.
• Experience in creating user accounts, setting up devices, and supporting end-users.
• A mindset for continuous improvement and user experience optimization.
• At least 2 years of experience in a similar IT support or application analyst role.

What's in it for you?

OPENLANE Europe can give your career a boost and offers you a challenging position in a rapidly changing environment. In return for your dedication and added value you receive a competitive salary and extra-legal advantages such as:

•  Competitive salary and yearly bonus plan.
•  Opportunity to work in a highly dynamic, international and innovative environment.
•  Hybrid working and flexible hours.
•  Comprehensive benefits package depending on the country of employment.
  
  

Are we the perfect match?

• Can you fulfill this vital function within our online auction platform?
• Are you dedicated and able to communicate within a down-to-earth company where we highly believe in a can-do mentality?
  

Then GO FOR IT and bring your career to the next level!

Send us your CV and motivation letter, become part of the OPENLANE team and contribute to a high performing culture.