Senior Product Manager (R13056)

POSITION OVERVIEW

We are looking for a results-driven and customer-focused Senior Product Manager to join Oportun’s Collections product organization. We develop and manage the systems and experiences that enable Oportun to effectively manage delinquencies and provide crucial support to members during hardship. In this role, you will articulate product strategy, set objectives and key results, define roadmaps, and work with the cross-functional team to deliver best-in-class solutions. If you thrive in a dynamic fast-paced environment, have a passion for building products that delight users, and are outcome-driven, join Oportun and grow with one of the most innovative and progressive FinTech companies.

RESPONSIBILITIES

• Strategic Leadership: Develop and execute a comprehensive product strategy aligned with the company’s vision and growth objectives. Identify opportunities and set long-term product roadmaps.
• Cross-Functional Collaboration: Lead a high-performing cross-functional product team that includes engineering, design, data, marketing, and others to implement and build new capabilities and increase reliability and scalability. Drive strong collaboration and alignment up, down, and across the organization
• Customer Focus & Data-driven Decision Making: Advocate for the customer by gathering and analyzing feedback, conducting research, and leveraging data to drive product decisions. Identify gaps in experiences across channels and build solutions that will positively impact our key metrics. Implement A/B testing and experimentation to validate product enhancements and ensure exceptional user experiences.
• Performance Metrics: Establish and monitor key performance indicators (KPIs) to measure product success and impact. Use data-driven insights to optimize product performance and make informed decisions.
• Stakeholder Communication: Communicate product vision, strategy, and updates to executive leadership, board members, and other key stakeholders. Present compelling business cases and demonstrate the value of product investments.

REQUIREMENTS

• Technical proficiency: Bachelor’s degree in computer science, engineering, business, or a related field; MBA or relevant advanced degree is a plus.
• Strong track record: 5+ years of product management experience in high-growth environments, preferably in the financial services industry (FinTech, challenger bank, etc.), with a strong focus on customer-facing products and user experience. Any experience within the Collections space will be a bonus.
• Experience working with business executives from many disciplines (compliance, risk, operations, fraud, technology, business intelligence, finance, training, legal, cybersecurity, etc.) to understand the need, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
• Customer-centric: You are passionate about improving the financial health of Oportun’s members.
• Analytical problem solver: You have experience working and delivering on complex problems.  You excel in making data-informed decisions (testing and experimentation, defining metrics, data analysis).
• Visionary: You have a track record of dreaming big and building products that drive significant impact
• Excellent communicator: You are a clear and concise communicator, and you have excellent documentation skills.
• Ownership: You’re a true steward of the product. You take ownership seriously, are rigorously accountable, and possess the drive and determination to ensure the product's success, no matter the obstacles
• Bonus Points: You have experience launching products within complex legal and regulatory frameworks such as Finance, experience with SQL, and experience working with a multi-national workforce.

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