Information Systems Technician (Contract)

The OraSure family of companies empowers the global community to improve health and wellness by providing access to accurate, essential information. Our ability to positively affect change is powered by the innovative tools, services and diagnostics we deliver to the market. 

Together with its wholly owned subsidiaries, DNA Genotek, Diversigen, and Novosanis, the OraSure family of companies provides its customers with end-to-end solutions that encompass tools, services, and diagnostics. Our teams play a role in empowering people to discover healthier lives by creating effortless tests, collection kits, and services. 

It’s first-to-market, innovative products include rapid tests for the detection of antibodies to HIV and Hepatitis C (HCV) on the OraQuick® platform; sample self-collection and stabilization products for molecular applications; and oral fluid laboratory tests for detecting various drugs of abuse.  

Overview 

Here at the OraSure family of companies our innovative sampling tools, services and diagnostics unlock access to accurate, essential information that advances global health and well-being. Our products include molecular sampling kits for the genome and microbiome, cutting-edge services and analytics, rapid diagnostics for infectious disease, and tests for substance abuse.  

Please note, this is a temporary contract position which will be filled through our staffing agency partner.

Investigates supports and resolves software and hardware requests of users as received through the help desk. Installs, configures, maintains voice and data networks, laptop computers and desktop computers. Assists network administrator in support of servers, network systems, communications devices and appliances. Provides support and Basis administration of the SAP system landscapes. 

• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users related to hardware, software, networking, and other computer-related technologies.  
• Interviews the user to collect information about problem(s) and leads user through diagnostic procedures to determine source of error.  
• Handles problem recognition, research, isolation, resolution and follow-up.  
• Logs and tracks calls using problem management database and maintains history records and related problem documentation.  
• Analyzes and evaluates incident reports and makes recommendations to reduce help line incident rate.  
• Calls software and hardware vendors to request service regarding defective products.  
• Provides training to users on software and hardware including onboarding training/IT Orientation for new employees. 
• Coordinates the return of company issued IT equipment during the employee off-boarding process.  
• Installs, implements, trouble shoots and maintains servers, switches, routers, network appliances, laptop computers, desktop computers, office automation hardware, software, cell phones, blackberry’s, fax machines, printers and copiers. 
• Coordinates voice and wireless data services.  
• Performs user maintenance as relates to network access and building security. 
• Perform SAP Basis administration to support the SAP landscape consisting of sandbox (DEV), QA and production systems.
• Configuration and administration of underlying databases (SQL Server 2005); SAP Basis Operating System (NetWeaver) support, performance and management. Configuration transport management, SAP hot pack / support pack deployment and test, configuration / maintenance of end user security. 
• Day-to-day monitoring and administration of SAP Systems. 
• Install and maintain software including upgrades, applying kernel patches, OSS Notes and support packages. 
• Ensures compliance with IT Policies and Procedures. Operates in accordance with controls related to the IT cycle. 

• A reliable and high-speed internet connection is necessary for seamless communication while working remotely. 
• Advanced knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) including SharePoint, OneDrive, and Teams.  
• Microsoft networking, WANS, T1, routers, hubs, switches, TCP/IP, hardware and communications disciplines.  Should be familiar with Windows server and desktop operating systems, Inter-tel switch maintenance, telecommunications systems, LANS, WANS and MS Office, MS Project, Visio. 
• Knowledge of network hardware, computer hardware, software, components and printer operations. 
• Knowledge of SAP technologies including Basis. 
• Associate degree or equivalent 
• 2-4 years End User Support 
• PC help desk or other equivalent industry experience required. 
• A+ certification is desirable. 

• Travel will be required to support local Bethlehem, PA sites within a 10-mile radius. Additional limited travel upon request may be required for training, audits, or collaboration with other company locations or external partners. 

The OraSure family of companies encourages applications from all qualified candidates who represent the full diversity of the communities in which we operate.  We apply a rigorous, consistent, and equitable standard to the assessment of all candidates, regardless of race, color, national origin, sex (including pregnancy), sexual orientation, gender identity, disability status, age, religion, veteran status or any other protected characteristic. We are committed to creating a diverse and inclusive environment where all employees are welcomed and belong.   

What we have to offer: 

- Tiered Medical PPO, EPO, Vision and Dental coverage  

- Disability and Life Insurance Benefits  

- Generous 401K plan and company-matching contributions  

- Highly competitive paid time-off  

- Maternity Leave and Parental Leave Coverage  

- Employee Referral Program – you may be eligible for a cash bonus if your referrals are hired   

- Employee Assistance Program 

- Employee Service Recognition  

- Job-related Training Programs 

- Ability to participate in Teams, Committees, Events and Clubs 

- Depending on the role you may be eligible to work in a hybrid environment or fully remotely  

- Free Onsite Parking 

Please note, the above applies to full-time permanent positions.

Culture, People & Community 

The OraSure family of companies recognizes that the long-term health of our business is directly connected to the health of the planet, local communities and the OraSure family of companies employees.  

- LIVE IT Committee – committed to creating an environment that embodies our values  

- All Means U: Employee Committee on Belonging hosts various events across all company locations such as monthly book club and mentorship program 

- Wellness Committee empowers colleagues to make critical decisions to improve and protect health 

- Sustainability Committee aims to minimize impact on the environment 

- Social Committee who organize and run events for both remote and onsite employees, to create connection and community 

At the OraSure family of companies, we have a clear vision; cultivate an environment of equal employment opportunity where we do not tolerate discrimination or allow the harassment of employees or applicants on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by law with regard to any employment practices.  

The OraSure family of companies aims to create and foster workplaces that reflects and contributes to the global communities in which we do business and the customers and partners we serve. This includes all communities impacted by our corporate presence. As part of this commitment, the OraSure family of companies and its subsidiaries will ensure employees and applicants are provided reasonable accommodation per request.  If you require disability-related accommodation during the recruitment process, please contact Rebecca Zeleney at rebecca.zeleney@dnagenotek.com. The OraSure family of companies will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.