Partner Success Manager

About Orgvue

Orgvue, the leading organizational design and planning software platform, captures the power of data visualization and modelling to build more adaptable, better performing organizations. HR, finance and business leaders use Orgvue for actionable insight and analysis that helps them make faster workforce decisions in a constantly changing world. Orgvue is used by the world’s largest and best-known enterprises and management consulting firms to confidently build the businesses they want tomorrow, today.

About the role

As a Partner Success Manager, you will be responsible for helping our strategic alliance partners maximize the value of their relationship with Orgvue and enabling an environment that leads to new business development opportunities. You must be able to manage relationships, manage risk and oversee cross-functional activities in order to enable our partners to leverage Orgvue on their projects and to expand the volume of Orgvue projects delivered over time.

You will advise and work directly with leaders, super users and their teams in executing joint alliance plans and priorities which may include go to market plans, custom Orgvue technical solution development, project delivery and user enablement activities. You will be a driving force behind our partners in maturing their internal Orgvue capabilities on their most strategic programs of work with leading companies around the world. You will also serve as a key connector to our Product team to suggest improvements that will make Orgvue an even better product and to our Sales team to expand Orgvue’s footprint with direct customers via our partner channel.

When not working directly with alliance partners you will be working with other team members on projects to help build and scale service offerings for our partner community.

About you

• You’re excited by the prospect of joining a rapidly growing international company.
• You’re interested in problem solving with our customers in the Org Design and Workforce Planning space.
• You want to make a fundamental difference to some of the largest organizations and household names.

• You love wearing multiple hats, working in fast-paced environment, and taking on difficult challenges.
• You enjoy working across a variety of stakeholders (both internal and external).
• You don't get flustered easily. If you don't know the answer, you'll dig until you find it.

Roles & responsibilities

Manage all aspects of day-to-day joint alliance plans with our strategic partners, including:

Partner onboarding

• Orienting our strategic alliance partners to our support model and creating the program infrastructure required to ramp up and support ongoing usage of Orgvue within our partners’ consulting businesses
• Establishing and mobilizing critical routines and feedback channels to manage our strategic relationship – e.g., COE development, enablement routines, Product feedback forums, etc.
• Oversee the setup of partner-specific Orgvue tenants to be used for training, demos and/or storage of custom solutions

Partner enablement

• Co-create and oversee a training and enablement plan to help partners build capability on the Orgvue platform and prepare for project delivery
• Deliver basic training to partner users (analysis, modelling, admin)
• Coordinate with other stakeholders, including technical account management resources and advisory resources, to plan and deliver training for advanced solutions, where necessary (activity, competency, workforce planning)
• Manage and execute core deliverables to the Alliance on a weekly, monthly, quarterly basis; for example:

• Tailoring standard Orgvue enablement or sales content to fit specific alliance objectives or use cases
• Setting up a community of practice within a partner environment

Partner management

• Support Alliances in defining and managing joint alliance plans across three key dimensions: go to market, product development, project delivery and enablement
• Coordinate with Partner Success and Alliances team to establish goals and milestones for individual partners within region

• Manage day to day operational activities with the partner, including alliance plan management and Orgvue tenant management across active projects,
• Prepare and review regular reporting of tenant consumption, usage trending, issue escalation
• Manage impacted internal stakeholders and extended team members that are needed to support aspects of the joint alliance plan (e.g. Marketing, Legal, Product, Technical Account Management, Partner Solutions, Enablement, Advisory, etc.)
• Work with Sales team to qualify conversions of partner projects to direct license agreements
• Regularly review NPS data within region and by partner to identify detractors or risk areas and mobilize risk mitigation plans

• Work with Alliances to identify opportunities for new commercial models and opportunities to grow partnerships

Partner Program Development

• Leverage and adapt assets developed for specific partners for consumption by the wider partner ecosystem, for example:

• Case studies for practitioner training and development
• Sales Training for Partners

• Identify and support development of centralized standard assets based on needs identified at the region/account level
• Contribute to the continuous development and improvement of the partner program

• Undergraduate or graduate degree in Business, Information Sciences or other related business disciplines.

• Minimum of 4 years of experience in customer-facing roles, preferably in a professional services capacity and in the human capital, talent or OD consulting space.
• Minimum of 2 years experience as a user of Orgvue.
  

Knowledge & Skills

• Strong project management skills; need to be coordinating across our ecosystem to support our customers’ needs

• Great presentation skills and professional service mindset; will need to be in front of our most strategic partners and our internal leadership teams on a daily basis managing expectations
• Problem-solving skills; need to translate partner needs and requirements to practical solutions to drive value
• Commercial mindset; need to be constantly thinking of how to prioritize and/or adjust components of the alliance plan in order to drive greater volumes of projects with our partners and to ultimately increase revenue potential for Orgvue and our partners
• Technical literacy; ultimately will not need to be using Orgvue day to day, but will need to be literate in Orgvue technology and technical solutions

• Hybrid working – 1-2 days a week in the Sydney office
• 11.5% Superannuation
• Wellbeing: Sanctus Coaching, Headspace mindfulness app, Virtual fitness sessions, Wellbeing webinars, Annual Wellbeing day
• 25 days Annual Leave
• Summer Fridays (half-day Fridays for the months of December and January)
  

Here at Orgvue we promote individualism and a diverse workforce to build on our future success.