Associate, Process Improvement

Hi, we're Oscar. We're hiring an Associate, Process Improvement to join our Provider Data team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Associate, Process Improvement, reviews provider data-related issues and scales solutions through impact analysis. This role requires collaboration with business and technical stakeholders to represent departmental needs in company-wide strategic initiatives and problem-solving. Key responsibilities include understanding business requirements, building and managing project plans, documenting decisions, and developing risk mitigation and change management strategies.

You will report to the Senior Manager, Project Management.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $93,600 - $122,850 per year. The base pay for this role in all other locations is: $84,240 - $110,565 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Leads end-to-end management of cross-functional projects related to provider data issues, including issue analysis, stakeholder engagement, coordination of cross-functional relationships to drive collaboration, and participation in testing to ensure accurate and effective solutions
• Collaborates with internal and external stakeholder groups to develop proactive solution plans for data issues, including communication strategies and program initiatives for successful change management and risk mitigation
• Identifies trends in provider data issues and scale solutions by leveraging various analytics to assess the overall impact
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• A bachelor’s degree or 3+ years commensurate experience
• 3+ years of work experience in operations, health insurance, data analysis, and/or consulting
• 2+ years of experience using SQL and Excel
• 2+ years of experience with end to end project management 
• 2+ years of experience in designing and improving workflows as well as standing up accompanying operating and technical procedures
• 2+ years of experience with process improvement methodologies such as Lean, Six Sigma

Bonus Points

• Bachelor’s degree in Engineering, Business Administration, or other related field
• Lean Six Sigma Green Belt certification or higher