Manager, Provider Data Operations

Hi, we're Oscar. We're hiring a Manager, Provider Data Operations to join our Provider Operations team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Manager, Provider Data Operations oversees the operations of their team(s) to provide support to our groups and partners with ensuring the integrity of their provider data. The Manager is responsible for driving strategic initiatives through partnership with key stakeholders within their immediate department, throughout the wider organization, and with external vendors. The Manager is also responsible for team reporting, identifying and correcting areas of improvement, talent development, and ensuring team output is meeting expectations.

You will report to the Director, Operations - Provider Ops Strategy & Design.

Work Location: 

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.  

You must reside in one of the following states: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $88,800 - $116,550 per year. The base pay for this role in all other locations is: $79,920 - $104,895 per year. You are also eligible for employee benefits, participation in Oscar’s unlimited vacation program and annual performance bonuses.

Responsibilities

• Utilize frameworks to coach, develop, motivate and collaborate with team members including but not limited to onshore and offshore colleagues. 
• Owns the success of the departmental performance through consistent monitoring and providing feedback to leaders or individual contributors on the team and driving initiatives focused on ensuring KPI adherence on a daily, weekly and monthly basis
• Ensure appropriate escalation procedures are in place and adhered to in order to reduce customer friction
• Take a proactive, forward-thinking and data-driven approach to identify concerns, inefficiencies, and operational improvement initiatives throughout provider data operations that drive desired cultural and operational outcomes and improve customer experience
• Collaboratively works with all relevant internal and external stakeholder groups and vendors to formulate proactive implementation, communications, and program strategies for successful change management and risk mitigation initiatives 
• Creates, maintains, analyzes, and communicates reporting on assigned teams KPIs, tracking monthly and quarterly to meet departmental objectives
• Compliance with all applicable laws and regulations 
• Other duties as assigned

Qualifications

• 4+ years of experience leading and developing a team within a production service-based environment or contact center in healthcare
• 3+ years experience working with teams in multiple locations and within multiple disciplines
• 3+ years experience implementing operational excellence as a manager
• 3+ years experience using data to drive decision making
• 2+ years applying Lean Six Sigma practices or Green Belt Certified

Bonus Points

• Bachelor’s degree
• Advanced Google Suite or Microsoft Office capabilities 
• 2+ years experience leveraging data visualization tools (Tableau, Looker, Periscope, PowerBI etc.)