Senior Learning Specialist

Hi, we're Oscar. We're hiring a Senior Learning Specialist to join our Decentralized Learning team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will design and facilitate training content to foster an agile workforce. You will play a crucial role in achieving high-quality training standards aligned to key business outcomes.

You will report to the Associate Operations Manager, Decentralized Learning.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.

If you live within commutable distance to our New York City office (in Hudson Square), our Tempe office (off the 101 at University Dr), or our Los Angeles office (in Marina Del Rey), you will be expected to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role in the states of California, Connecticut, New Jersey, New York, and Washington is: $72,800 - $95,550 per year. The base pay for this role in all other locations is: $65,520 - $85,955 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program and annual performance bonuses.

Responsibilities

• Create, design, and build both instructor-led and eLearning content via authoring tools, applying adult learning theory to maximize learner success
• Collaborate with subject matter experts to source key content needed to design trainings
• Audit and update training content, leveraging subject matter experts and learning feedback to ensure accuracy and effectiveness
• Identify opportunities to reduce waste in training content through consolation and standardization
• Facilitate instructor-led courses across multiple audiences, ensuring engagement from both in-person and remote learners
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 2+ years experience developing training in a production environment, including eLearning design
• 2+ years experience facilitating or presenting in company meetings
• 2+ years experience working with teams in multiple locations within multiple disciplines 
• 2+ years working in a collaborative environment with a diverse set of people

Bonus Points

• Instructional Design Certification
• PMP and/or Six Sigma Certified
• Bachelor’s degree
• Experience working in a call center support function
• Experience in health insurance 
• Experience working in a regulated industry
• Experience working with BPOs