WFM Strategy Project Lead

Hi, we're Oscar. We're hiring a Workforce Management Project Lead to join our Workforce Management team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

The Workforce Management Project Lead supports the design, optimization, and implementation of processes and improvements to operations to support achieving organizational goals. You will implement lean, repeatable and scalable tools and techniques and independently represent the team within the broader organization.

You will report to the.Workforce Management Manager.

Work Location:

Oscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. 

If you live within commutable distance to our Tempe office (off the 101 at University Dr), we ask you to come into the office at least two days each week. Otherwise, this is a remote / work-from-home role.

You must reside in one of the following states: Alabama, Arizona, Arkansas, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

Pay Transparency:

The base pay for this role is: $$65,520.00 - $85,995.00 per year. You are also eligible for employee benefits, monthly vacation accrual at a rate of 10 days per year and annual performance bonuses.

Responsibilities

• Identify risks with support from leadership to respond to and resolve issues/errors/escalations through investigation to inform insights for short/medium/long-term technology-enabled processes and solutions
• Coordinate projects and processes to help ensure milestones and service levels are met
• Partner with leadership to strategize, implement, and manage projects aimed at lowering overall cost-of-care or improving healthcare outcomes
• Partner with cross-functional teams to ensure action plans align with continuous improvement goals, and participate in collaboration with peers and cross-functional stakeholders
• Gather and analyze data, finding trends and insights, to root cause problems and identify countermeasures.
• Provide recommendations that result in our operation admin savings and improved quality.
• Support implementing process improvement projects , as well as mindset shifts, to optimize operational efficiency and achieve performance targets
• Compliance with all applicable laws and regulations
• Other duties as assigned

Qualifications

• 1+ years of professional experience in Workforce Management
• 1+ years of experience using data and metrics to drive improvements
• 1+ years of experience in process improvement and workflow design
• 1+ years of experience in presenting information and recommendations aimed at Senior Leadership

Bonus Points

• ACA marketplace, provider network, claims, healthcare quality, or provider data experience
• Experience with NICE IEX or InContact systems
• Contact center leadership experience
• Training applying Continuous Process Improvement or Lean Six Sigma principles
• Experience with project coordination or management in a matrixed organization