Bilingual Assistant Manager, Sales

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

What You’ll Do:

Reporting to the Manager, National Sales, you’ll be responsible for assisting in managing staff and organizing and monitoring work processes.

The core parts of your role will be to: 

• Attracts new business. This includes responding to customers questions or complaints, initiating new business through incoming phone calls, mailings and cross-marketing initiatives, and provides feedback with regards to preparing the new business inserts for client policy kits.
• Resolves product or service problems and customer complaints as required. This includes clarifying the complaint, determining cause, selecting and explaining the best solution, making recommendations to management, and following-up to ensure resolution.
• Supports staff by responding to daily operational and sales questions from the sales representatives, clarifying information, and providing direction and counseling as required. Provides necessary data and assists the Sales Representatives with home and auto presentations, seminars, etc.
• Determines responsibilities and functions that require assignment of sales representatives and sales administration representatives to special projects.
• Tabulates the sales standards data monthly. This includes requisitioning bonus payments and maintaining the year-to-date figures for management.
• Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
• Assists in establishing strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.
• Provides information to the National Sales Manager including annual objectives, business opportunities, results, trends, and competitive information.
• Assists in managing the department and coordinating activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.
• Increases management’s effectiveness. This includes recruiting, selecting and training individuals, communicating strategies and objectives, and providing workers with the necessary resources to perform individual job responsibilities efficiently.
• Assists in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, monthly meetings, motivation and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.
• Liaises with the management and the corporate facilities team on specific matters, including but not limited to, vendor commitments and contracts, and engages with landlord on facility matters when required.
• Coordinates with corporate Technology Services on relevant matters of equipment, systems issues, Business Continuity Plan (BCP) requirements, etc. 
• Provides information and resolves user problems relating to system errors and general accounting errors.
• Performs other duties within competence, as assigned.

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A university degree in business or completion of AIIC/CIP designation.
• An AIC and RIBO license.
• A minimum of two years’ experience in a supervisory role.
• A minimum of three years’ experience in a personal lines automobile and property insurance
• A minimum of three years in a sales role.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, with knowledge of Epic being an asset.
• Proficiency in English and French is required as there are frequent interactions with colleagues and clients across the country.

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Access to a wealth of learning resources, including LinkedIn Learning for professional development
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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