Server

As a Server at Otterbein Granville, your primary responsibilities include setting up the meal service in our Health Center, maintaining a clean and welcoming dining area, and assisting with the clean-up process after meals. You'll play a vital role in ensuring residents receive excellent customer service and that their dining experience is enjoyable and comfortable.

To become a Server at Otterbein Granville, applicants must be at least 16 years old and possess a strong commitment to customer service and sanitation standards. It's important to have a friendly demeanor and a desire to provide service to older adults, creating a caring and family-like atmosphere.

Yes! The Server position at Otterbein Granville offers flexible part-time scheduling with shifts available from 10:30 AM to 3:00 PM, Monday through Friday. This makes it an ideal job for college students, high school students, and retirees looking for a role that can fit around their existing commitments.

Servers at Otterbein Granville can enjoy several benefits, including medical insurance with free virtual doctor visits, vision and dental insurance, paid time off that accrues immediately, holiday pay, life insurance, retirement savings plans with company match, and access to DailyPay for easy wage access. Some benefits may vary based on hours worked.

To apply for the Server position at Otterbein Granville, interested candidates can visit our company website or reach out directly to our human resources department for more information on the application process. We welcome everyone to consider joining our vibrant team!

To ensure high standards of customer service as a Server, one should prioritize active communication, attentive listening, and empathy towards residents. It's essential to be friendly and approachable, understanding the dietary preferences and needs of the individuals you serve while maintaining a clean dining environment.

In handling difficult customers, it's important to stay calm and listen to their concerns thoroughly. For example, if a resident had a complaint about their meal, I would empathize and apologize for the inconvenience, offer a solution, and follow up to ensure their satisfaction. Demonstrating patience and understanding can often turn a negative experience into a positive one.

Effective time management in a fast-paced environment, like dining services, involves prioritizing tasks and staying organized. Creating a mental checklist and quickly assessing the needs of both residents and the dining area can help. Additionally, teamwork and clear communication with colleagues play critical roles in managing time efficiently.

I want to work as a Server at Otterbein Granville because I appreciate the opportunity to serve older adults and contribute to their quality of life. My motivation stems from wanting to create enjoyable dining experiences and build connections with residents, making every mealtime a pleasant experience.

In such situations, it’s important to genuinely listen to the resident’s concerns and express empathy. I would apologize for their dissatisfaction, offer an alternative meal if possible, and ensure that I follow up to make sure they are enjoying their new meal. It’s all about making them feel heard and cared for.

My experience includes regular cleaning routines before and after service and ensuring that all health and safety standards are met. I make it a point to keep the dining area tidy and organized during service by promptly addressing spills and ensuring that all table settings are clean and inviting for residents.

During meal service, prioritizing tasks begins with assessing immediate needs, such as serving food promptly and refilling beverages. I also stay aware of the dining area’s cleanliness and attend to residents who may require assistance. Flexibility and communication with team members help in efficiently managing tasks.

Teamwork is crucial in a dining services role because it ensures a smooth and efficient workflow. Each team member plays a vital role in delivering a positive experience for residents. Good communication and collaboration allow for covering tasks effectively and providing support to one another during busy times.

If I noticed a colleague struggling during peak dining hours, I would immediately offer my assistance while also informing our supervisor if necessary. Judging when assistance would alleviate the situation is key, as teamwork can often ease the pressure and improve the overall service.

Staying motivated in repetitive tasks such as serving meals comes from focusing on the impact I have on residents' experiences. I remind myself that each interaction is a chance to brighten someone’s day, and I embrace the routine as an opportunity to build relationships with residents and enhance their overall well-being.