VA - Operations Specialist

Location: Fully Remote (Philippines)

Schedule: CST

Salary: 1300 - 1600 USD/month

An innovative fence company known for building top-quality fences is seeking a detail-oriented Operations Specialist to handle administrative and operational tasks. This dynamic company provides durable fencing solutions that enhance security, privacy, and property value for residential, commercial, and agricultural clients. They are committed to excellent customer service, high-quality materials, and expert installation, and they take pride in delivering reliable and long-lasting fencing solutions.

The ideal candidate for the role is highly detail-oriented, organized, and skilled in managing operational tasks. Experience in automation, back-office support, and billing operations is essential. If you thrive on optimizing processes and delivering exceptional support, this role could be a great fit!

Key Responsibilities:

• Oversee automation processes to enhance operational efficiency and reduce manual workload.
• Manage back-office support tasks, including data entry, document processing, and administrative coordination.
• Handle billing operations, ensuring accurate invoicing, payment tracking, and resolving discrepancies.
• Support scheduling and coordination of fence installations, service requests, and customer inquiries.
• Maintain and organize company records, contracts, and compliance documentation.
• Work closely with vendors, contractors, and internal teams to ensure smooth project execution.
• Assist in developing and implementing process improvements to enhance workflow efficiency.
• Generate reports and track key performance metrics related to operations, billing, and customer service.
• Provide exceptional administrative support, ensuring all operational tasks are completed efficiently and on time.

• Experience in operations, administration, or back-office support.
• Strong knowledge of automation tools, CRM systems, and billing software.
• Excellent organizational and multitasking abilities with a keen eye for detail.
• Ability to analyze processes and implement improvements for better efficiency.
• Strong communication skills to coordinate with customers, vendors, and internal teams.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and other relevant business tools.
• Ability to work independently and manage multiple responsibilities in a fast-paced environment.