Logistics Associate

👋 About Owner.com

Owner is the all-in-one platform that restaurants use to succeed online.

Thousands of restaurant owners use our tools to build their website, drive online orders, create their own branded app, manage their customer relationships, and set up marketing automations.

You can think of it as Shopify meets HubSpot, but specifically for restaurants.

Learn more about the problems we are solving for our customers here.

🌎 Our vision

We’re starting by helping independent restaurants succeed online.

But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive.

Once we nail the solution for restaurants – we’ll scale it into every other local business type.

In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age.

🚀 Our traction

In just over 3 years we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders.

More importantly, we’ve helped thousands of restaurant owners save their businesses - and not  only survive, but thrive.

⭐ Our team

Our team grew from under 100 to nearly 200 talented people in 2024. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe.

We’ll be scaling even faster in 2025 to keep pace with our customer growth.

🌆 Where we work

Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe. Please review the role description and discuss with your recruiter for more details on location!

  🔍 Why we are looking for you

We’re looking for a tenacious, resourceful, and efficiency-focused Logistics Associate to join our growing logistics team! If you seek balance between using technology and a physical working environment and have a passion for learning new tools and technologies, we want to hear from you.

As part of our team, you’ll be contributing to stock and inventory maintenance, outbound shipping, inbound returns, and troubleshooting hardware issues experienced by our customers. Your day to day can look different based on the needs of the operation. Some days you will be digging into customer-reported hardware issues, setting up inventory to align with sales projections, and/or processing outbound/inbound shipments to/from customers. You don’t need a background in logistics, but you do need a continuous improvement-oriented mindset, a bias for action, and a hunger to grow your skills.

This is an onsite role, 5 days a week at our logistics warehouse facility in South San Francisco.

• Prepare and ship outbound shipments to our customers.
• Receive and restock used/returned and brand new hardware. 
• Stock inventory to assist in outbound shipment processes.
• Use tools like Salesforce, MDM software, and android platforms to conduct logistics operations and mitigate hardware issues.
• Setup customer hardware.
• Collaborate with Customer Success, Support, and Launch teams to to diagnose and coordinate shipments.
• Become a subject matter expert in hardware issues, helping avoid poor customer experiences.
• Document findings and create knowledge base articles to empower both internal teams and customers.

• 1+ year in warehouse industry (ideally using WMS systems).
• Able to lift 50 lbs unassisted.
• Quick learner who is excited to gain expertise in tools like Salesforce, Android platforms, and MDM tools.
• Excellent written and verbal communication skills—you can explain issues clearly to both internal teams and customers and will learn to write out problems/process changes.
• Strong curiosity and bias for action—you’re the kind of person who enjoys process improvement and operational efficiency.
• Familiarity with communicating across teams (using slack or a similar tool).
• Ability to balance time spent on collaborative and independent work in a fast-moving warehouse environment.

• Experience working with hardware and troubleshooting.
• Familiarity with logistics continuous improvement methodologies (like Kaizen, lean, or six sigma).
• Interest in fast paced startups.

• The starting base salary for this role is $75,000.
• Other benefits include comprehensive health coverage, unlimited PTO - plus extra fun perks!

🚩 Notice - Employment Scams

Communication from our team regarding job opportunities will only be made by an Owner employee with an @owner.com email address.

We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information.  If you believe you are being contacted by scammer, please mark the communication as "phishing" or “spam” and do not respond.