Service Delivery Lead, Health Data Platforms

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PA. Bringing Ingenuity to Life

Service Delivery Lead, Health Data Platforms

The PA Health Data Platforms team is looking for an experienced Service Delivery Lead to play a core part of the software development, maintenance and delivery process. By applying ingenuity to the building of data platforms for the clinical and biopharmaceutical community, PA aspires to change the course of care across the medical spectrum.

The team develops and maintains complex cloud-based systems to store and deliver sensitive clinical data to physicians, regulators, and scientists. You will oversee the delivery of cloud software and services through the lens of customer value. The ideal candidate will have a strong background in Agile methodologies, with experience in the roles of Scrum Master, Product Owner, and possibly Business Analyst.

Key Responsibilities:

• Software Delivery Management: Own the delivery of software using Agile methodologies. Ensure timely and high-quality delivery of software solutions following both project plans and customer needs.
• Product Backlog Ownership: In partnership with our technical and clinical subject matter experts, manage and prioritize the product backlog during both the build and operations phases. Collaborate with stakeholders to ensure the backlog aligns with business goals and customer needs.
• Agile Leadership: Act as a Scrum Master and Product Owner, facilitating Agile ceremonies, removing impediments, and ensuring the team adheres to Agile principles and practices.
• Stakeholder Collaboration: Work closely with cross-functional teams, including pipeline/data engineers; full-stack cloud engineers; software test automation/QA engineers; and business analysts, to ensure successful delivery of projects. Communicate effectively with stakeholders to manage expectations, provide regular updates, and escalate prudently—with a keen eye for identifying issues at their earliest stages.
• Continuous Improvement: Drive continuous improvement initiatives within the team to enhance productivity, quality, and efficiency. Implement best practices and foster a culture of learning and innovation.
• Risk Management: Identify, communicate, and mitigate risks throughout the project lifecycle. Develop contingency plans to address potential issues and ensure project success.
  
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Qualifications:
       
       3-5 years leading software delivery teams

• Proven experience as a Delivery Manager, Scrum Master, Product Owner, or Business Analyst in an Agile environment.
• Strong understanding of Agile methodologies and frameworks (e.g., Scrum, Kanban).
• Excellent leadership, communication, and interpersonal skills.
• Ability to manage multiple priorities and work effectively in a fast-paced, dynamic environment.
• Experience with health data platforms or similar domains is a plus.
• Bachelor's degree in a related field.

Flexible Hybrid Working Schedule (Boston, MA)

Benefits package at PA  

• Group medical insurance  
• Health Savings Account with company match  
• Teladoc and informed Nurse line resources  
• Long term care plan  
• Group dental insurance  
• Vision plan  
• 401(k) Savings Plan with company profit sharing contribution  
• Commuter and Parking tax-savings benefit  
• 15 days paid vacation days with the opportunity to buy five additional days  
• 10 paid Holidays plus 10 paid sick days  
• Company and Voluntary income protection benefits  
• Gym and health incentive reimbursement  
• Pet and legal insurance Plans  
• Employee Assistance Plan  
• Annual performance-based bonus  

In compliance with Colorado’s, New York & Massachusetts's Equal Pay Transparency Act, PA is required to provide a reasonable salary range for this role.  This salary range is specific to the State of Massachusetts and is commensurate with experience, market data, applicant skills, internal equity and/or degrees/certifications.  Salary Range: Low: $ 90,000 - High: $130,000