Human Resources Representative - Bi-lingual (English/Spanish)

In-person role at our El Segundo, CA office, and the Los Angeles International Airport. 

Bi-lingual (English/Spanish) Required

Our Pacific Aviation/SAS family creates an environment where, together, we can all succeed by using our individual personalities and having fun along the way.

Want to grow your career? We welcome you come aboard and join Pacific Aviation!

We are an airport service provider dedicated to providing exceptional customer service for some of the world’s finest airlines across all their service needs including passenger services, flight operations, cargo services, charter flights, cleaning services, and more. Pacific Aviation operates in three central hubs across the West Coast – Los Angeles, San Francisco, and Seattle, and have recently expanded to the East Coast.

By developing and growing our people, we know that our team members are the reason for our 30-year plus success record.

Position Overview

The HR Representative plays a vital role in creating an exceptional experience for our team members through dedicated support, service-focused solutions, and a commitment to fostering a positive workplace culture. As a trusted partner to both team members and leadership, this role ensures seamless delivery of HR customer service and the efficient processing of Los Angeles World Airports’ (LAWA) badging requirements while building strong relationships across the organization.

Key Responsibilities

People

• Build trust and serve as a crucial point of contact in HR Solutions, providing friendly, responsive support for team member inquiries regarding HR policies, benefits, and employment matters

• Create efficient and positive candidate experiences through the various steps of LAWA badging, fingerprinting, and background checks

Processes

• Assist in delivering exceptional onboarding experiences for new team members, conducting welcoming onboarding sessions and ensuring proper documentation for each new hire is completed correctly and in a timely manner

• Ensure smooth, timely completion of employment verification requests and background checks

• Support and help coordinate efficient and engaging recruitment processes and interactions with new hires

Profit

• Champion initiatives that enhance team member engagement

• Implement creative solutions that improve HR service delivery while maintaining cost effectiveness

• Assist Talent Acquisition Department with reporting and analytics on hiring efficiencies

Required

• Experience with exceptional customer service delivery and onboarding facilitation
• 2+ years of HR experience in a generalist or representative role, demonstrating progression in service excellence
• Strong knowledge of HR practices and employment laws, with a focus on positive team member relations
• Bi-lingual (English/Spanish)

Preferred

• Experience with ATS and HRIS systems that enhance team member service delivery

Skills & Competencies

• Ability to read and write in English and Spanish
• Strong organizational and time management abilities with keen attention to detail and focus on team member satisfaction
• Excellence in interpersonal communication with genuine commitment to confidentiality and building trust
• Creative problem-solving abilities with focus on positive resolutions

Working Conditions & Requirements

• Full-time in-office position
• Office environment requiring prolonged periods at desk and computer work
• Reports to Supervisor, HR Solutions

Our Compensation & Benefits: 

·        Pay range of: $21.00 to $22.50 per hour depending on experience 

·        Paid Time Off: Vacation, sick leave, and holidays 

·        Medical, Dental, Vision, and voluntary benefits

·        Professional development opportunities 

·        Fun and dynamic work environment 

If You Like What You See, What Are You Waiting For?

You will be joining an amazing team with great leaders and team members who work hard and have fun while at work. If this all sounds good, and you meet our job requirements, please let us know by applying. If your skills are compatible with our needs, we would love to chat with you.

Pacific Aviation is an equal opportunity employer, we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we are committed to creating an inclusive environment for all employees.