Customer Service Rep for a US Accessories Brand (Remote)

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located

We are seeking a Customer Service Representative to join our team and provide exceptional support to our customers. In this role, you will handle inquiries via email, chat, phone, and social media, ensuring timely and professional resolutions. Your primary focus will be assisting with order status, returns, exchanges, and general product questions while maintaining a high standard of service.

Responsibilities:

• Respond to customer inquiries across multiple channels (email, chat, phone, social media)
• Assist with order tracking, returns, exchanges, and product-related questions
• Resolve customer concerns efficiently and professionally
• Maintain accurate records of customer interactions
• Collaborate with team members to improve service processes
• Meet daily performance metrics and quality standards

• Experience in customer service.
• Experience with Gorgias.
• Great personality, outgoing, and loves people.
• Ability to collaborate within a team.
• Efficient typing and interpersonal skills.
• Ability to think critically, problem-solve, and work independently.
• Maintaining a positive, empathetic, and loving attitude toward. Customers at all times.
• Be able to hit daily goals and KPIs.

• Competitive salary.
• Ability to work remotely.