Technical Client Success for US-based SaaS company (Remote)

Paired is a global staffing and recruiting agency that pairs remote work with top-tier talent. Our mission is to connect individuals from around the world with great companies that are looking for their specific skill set. We are currently seeking a Technical Client Success Specialist to join our client, a US-based SaaS company.

As a Technical Client Success Specialist, you will be responsible for ensuring that clients derive maximum value from our software solutions, acting as a trusted advisor during their journey.

Responsibilities

• - Build and maintain strong relationships with clients to understand their technical needs and objectives
• - Provide expert guidance and support on software integrations, product features, and troubleshooting
• - Conduct onboarding sessions and training for new clients to ensure they are comfortable using the platform
• - Monitor client usage and health metrics to identify opportunities for upselling or expansion
• - Collaborate closely with product and engineering teams to relay client feedback for continuous improvement
• - Document client interactions and maintain accurate records of support issues and resolutions
• - Conduct regular check-ins with clients to ensure satisfaction and address any concerns
• - Stay updated on product updates, technical enhancements, and industry trends to provide informed support
• - Work independently in a remote environment while managing multiple client accounts

• Proven experience in a client success, customer support, or technical account management role, preferably within a SaaS environment
• Strong technical aptitude and ability to understand complex software solutions
• Excellent communication and interpersonal skills, with the ability to build rapport with clients
• Experience in conducting training sessions and onboarding for clients
• Proficient in using CRM and customer support tools
• Ability to prioritize tasks and manage time effectively in a remote work setting
• Up-to-date resume that highlights relevant experience in client success or technical support
• Cover letter expressing your passion for customer success in a technical environment
• Bilingual is a plus

Benefits

• Competitive salary (USD)
• Work From Home
• Flexible hours