Senior Project Manager, Professional Services

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Your Career

The Professional Services Senior Project Manager will lead large services projects as part of the delivery cycle,  including handling all deployment resources and ensuring all deliverables are met and delivered on time and under budget. The Project Manager will drive customer deployment projects, including program and process initiatives, and partner with IT on systems and infrastructure processes. These engagements are typically more than 30 days of total effort and include various products. Senior Project Managers will carry a project load of about 20 projects totaling $1.5-2M in revenue. 

Your Impact

• Determine project partners and team structure/organization partners, including technical and business resources

• In conjunction with project partners, help ensure the definition of project scope, requirements, and deliverables

• Develop project timeline and landmarks using appropriate tools and techniques

• Build and execute project work plans and revise as appropriate to meet changing needs and requirements

• Identify resources needed and assign individual responsibilities and tasks

• Run day-to-day operational aspects of a project and scope

• Work on services operational projects that target new services IP delivery, partner communications, scheduling, etc.

• Review deliverables prepared by team before passing to the client

• Effectively apply Palo Alto Networks Project Management methodology and implement project standards

• Minimize our exposure and risk on all projects

• Ensure project documents are complete, current, and stored appropriately

• Track and report team hours and expenses on a weekly basis

• Provide Executive Dashboards on overall project/project status

• Mentor project managers and project coordinators

Your Experience 

• BS in Computer Science, MIS, Business, or equivalent education/training/experience or equivalent military experience required

• 8+ years of related work experience or leading complex projects is preferred

• Analyze project profitability, revenue, margins, bill rates, and utilization

• Strong proficiency with project management software, such as Microsoft Project, SmartSheets and Asana

• Good presentation skills including written, oral, presentation

• Good organizational skills including tool utilization (spreadsheets, project management tools, mind maps), information collection, attention to detail, and prioritization

• Strong interpersonal skills including appreciation and the ability to elicit collaboration from a wide variety of sources, including upper management, clients, and other departments

• Flexible to shifting priorities, demands, and timelines - able to promptly and expertly react to project adjustments and alterations

• Experience managing large scale (Global) deployments with multiple projects, teams and resources

• Project Management Institute PMP(r) certification or equivalent a plus

• Experience with Google’s G Suite (Drive, Docs, Sheets, and Slides) is a plus

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it just evolves. Our professional services team provides behind-the-scenes support to meet our customer’s needs. As threats and technology evolve, we stay in step to accomplish our mission. You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

We’re a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we’re good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Compensation Disclosure

The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $120000 - $165000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.