Technical Support Specialist (Barcelona)

Mission

Did you know that road transportation accounts for 13% of global CO2 emissions, and this number is only growing with the rise of e-commerce? But it doesn’t have to.

At Papaya, we’re here to change that. Our goal is to create the world’s largest ecosystem of sustainable vehicles. We’re making it happen by enabling the electrification of commercial fleets across Europe - connecting fleet operators and service providers through one powerful platform. Together, we’re driving change (literally) for a greener, more sustainable future.

Our Values 

At Papaya, our values are the heartbeat of everything we do:

• Move fast, done is better than perfect.
• Be passionate and purposeful: Deeply care about everything we do.
• Strong opinions loosely held 
• We win and lose together
• Have fun: Enjoy the ride! 
  

The Role: Technical Support Specialist

Looking to kickstart your career in a fast-growing, international, customer-obsessed, and sustainability-focused startup? This is your chance to shine!

As a Technical Support Specialist, you’ll be at the forefront of delivering outstanding customer experiences, fully owning the customer support function. You’ll become an expert in our platform, solve customer challenges, and help shape our product by working closely with product managers and engineers. This role will give you a solid foundation to grow into more senior customer-facing, product or technical roles as Papaya scales.

This role will be based in Barcelona with 2-3 days minimum in the office.

The annual salary range is €25,000-30,000.

Responsibilities

• Be the go-to expert: Develop a deep understanding of the Papaya platform to provide top-tier assistance to customers.
• Own customer queries: Manage inbound questions via email, chat, and video calls with professionalism and efficiency.
• Troubleshoot like a pro: Solve technical and product issues, keeping customers updated on progress through our ticketing system (Freshdesk).
• Shape the future: Analyse customer feedback, identify trends and collaborate with Product Managers and Engineers to improve the product.
• Test and validate: Partner with the product team to test new features and ensure a seamless rollout.
• Train and empower: Host training sessions for customers and maintain up-to-date learning materials.
• Streamline support: Create, refine, and automate support processes to boost efficiency and response times.
• Measure success: Track and report on key customer support metrics to ensure we’re delivering world-class service.

About You: 

• You have experience in a customer-facing role, ideally in a SaaS startup.
• Tech-savvy and excited about learning new software and tools.
• A creative problem-solver with a passion for crafting user-focused solutions.
• Thrive in a fast-paced, startup environment and aren’t afraid to wear multiple hats.
• Highly organised, detail-oriented, and excellent at multitasking.
• Strong communicator who loves working with people.
• Fluent in English (bonus points for Spanish or any other language!).

• Shape your journey: Autonomy to develop your own ideas and grow your career.
• Be part of a movement: Join the electrification revolution and help save the planet!
• Work with the best: Be part of an inclusive, supportive team that values learning and growth.
• Ownership matters: Competitive pay and equity—you’ll have a slice of the pie.
• Flexibility: Work-life balance is key. Work the way that works best for you.
• Fun vibes only: We love a good social—think team dinners, outings, and celebrations!

Awesome perks:

• Beachfront office at Norrsken Barcelona Impact House (the views are epic!).
• 25 days of annual leave, plus public holidays.
• £100 annual learning and development budget to fuel your growth.

At Papaya, we are committed to building an inclusive and diverse team that reflects the world we want to create. We believe that innovation thrives when diverse perspectives and experiences come together to solve complex problems.

As a small, early-stage startup, we recognize that creating an equitable and welcoming environment starts with us. We actively encourage candidates from all backgrounds, identities, and walks of life to apply, including but not limited to those based on race, ethnicity, gender identity, sexual orientation, ability, age, and socio-economic background.

We are dedicated to fostering a culture where everyone feels valued, supported, and empowered to contribute their best work. Join us in shaping a future that is inclusive, equitable, and representative of the communities we serve.

If you need any accommodations during the application process, please let us know. We are happy to support you.