Working Student Customer Experience Programs (f/m/d)*

YOUR MISSION:

As a Customer Experience Programs Working Student at Parloa, you will support our Customer Experience (CX) team by ensuring seamless data management, analytics, and operational efficiency. You will play a key role in maintaining and optimizing our CX tools, reporting, and automation processes. This is a great opportunity to gain hands-on experience in CX operations while working with cutting-edge SaaS tools and automation technologies.

IN THIS ROLE YOU WILL:

• Build and maintain CX dashboards and reports using CSS, SQL, and Salesforce to ensure data-driven decision-making.
• Support Salesforce data clean-up, ensuring accurate customer account information and structured data.
• Assist in integrating and automating CX tools through APIs, WebHooks, and workflow automation (e.g., Zapier integrations and API).
• Handle internal invoicing processes related to CX operations & Professional Service Team.
• Manage CX tool invoices and liaise with internal teams for efficient processing.
• Become an expert in Parloa’s CX tools (Salesforce, HubSpot, Zendesk) and provide internal support for cross-functional teams.
• Act as a co-owner of specific CX tools (Zendesk, Implementation Tool, Clockify) and ensure smooth functionality and optimization.
• Support in maintaining the Customer Overview in Notion, Salesforce, and Google Drive, ensuring data accuracy and updates.
• Take on ad hoc tasks, such as handling license and access requests for CX tools and responding to tooling-related inquiries.

Our Tech stack:

Salesforce, Notion, Excel, Google Suite, Slack, Asana, MacOS 

WHAT YOU BRING TO THE TABLE:

• Ongoing studies in Business Administration, Information Systems, Data Analytics, Industrial Engineering, or a related field.
• Basic experience with CSS, SQL, and an interest in data visualization and reporting.
• Familiarity with Salesforce, HubSpot, Zendesk, or other CRM tools is a plus.
• Analytical mindset with strong attention to detail and problem-solving skills.
• A proactive and structured work approach with the ability to manage multiple tasks simultaneously.
• Interest in automation and process optimization through APIs, WebHooks, or tools like Zapier.
• Ability to work independently in a dynamic and fast-paced environment.

WHAT'S IN IT FOR YOU?

• Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
• Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
• Weekly sponsored office lunches, Urband Sports Club membership, regular team events, game nights, and other social activities.
• Work from a home and/or our beautiful office(s) in the heart of Berlin or Munich with adjustable desks, social areas, fresh fruits, cereals, and drinks.

Your recruiting process at Parloa:

Hiring Manager Interview → Challenge Task → Meeting the team