Operations & Knowledge Manager (Remote - Europe)

Are you an experienced remote operations manager looking for their next gig? Do you get excited by knowledge bases and automated process? Do you love to use AI to 10X your productivity? Are you an effective communicator, especially async? Then you could be our first Operations & Knowledge Manager.

Patchstack is a cyber security company helping companies and software developers to identify & patch vulnerabilities in open-source code. We have a strong community focus with our own gamified bug bounty program called Patchstack Alliance.

Most importantly, we’re looking for a full-time team member who is an excellent communicator can grow with the rest of the team. This is a remote role but you should be based in Europe.

What we do:

• We provide a SaaS solution to detect and virtually patch plugin vulnerabilities.
• We run a community-driven bug bounty platform (Patchstack Alliance) to nurture a community of independent security researchers behind the WordPress ecosystem.
• We maintain an open and free WordPress vulnerability database
• We provide professional code review and security auditing to WordPress plugins 

We're looking for a proactive and experienced Operations and Knowledge Manager to help us scale our internal operations and knowledge infrastructure in a distributed, asynchronous environment. You’ll play a key role in shaping how our remote-first team works together—ensuring we have clear processes, effective communication, and easy access to the knowledge and tools we need to move fast and deliver impact.

This role sits at the heart of the company, supporting cross-functional collaboration, aligning teams around shared goals, and making sure our knowledge systems and operational practices are scalable, accessible, and human-friendly.

What You’ll Do

• Develop and maintain company-wide knowledge systems including our company handbook and shared resources that keep our distributed team aligned and informed.
• Work with teams to define and refine processes and SOPs, making it easy for people to do great work, repeatably.
• Manage our suite of tools, including our knowledge management system, 
• Take a human-centered approach to process design - you don’t just think about the process but the experience of the human working with that process.
• Use AI to help us build infrastructure fast - we are embedding AI as a practice at the heart of our stack. This is something you should be excited about. 
• Facilitate asynchronous and synchronous planning and collaboration, enabling clear goal-setting, progress tracking, and decision-making.
• Champion asynchronous-first communication, helping the company stay productive and connected across time zones.
• Support operational rhythms such as team cadences, planning cycles, retrospectives, and more—making them efficient, valuable, and lightweight.
• Lead facilitation for team workshops, planning sessions, and cross-functional initiatives.
• Help us balance structure with flexibility, building just enough process to support outcomes without slowing people down.

All about you

• Based in Europe, fluent in English, with the ability to work effectively in a fully remote, distributed team.
• 3+ years experience in operations, knowledge management, or a related role in a remote-first company.
• Demonstrated experience building and managing company knowledge bases (e.g., Notion, Confluence, GitBook, or similar).
• Highly skilled in asynchronous communication, planning tools, and platforms like Slack, Loom, Notion, or Jira.
• Take an AI-first approach, always looking for opportunities to do more and be more effective, while still knowing when to do things manually.
• Strong facilitation skills—you’re comfortable leading team sessions and helping others align on goals and direction.
• Excellent written and verbal communication, with a knack for clarity and tone that suits a remote-first environment.
• Detail-oriented, but you know when “done is better than perfect.”
• Ability to create flexible, outcome-driven processes that scale with the company.
• Confident guiding teams through goal-setting processes, both quarterly and long-term.

Nice to Have

• Experience working in or with open-source or community-driven teams.
• Exposure to OKRs or similar planning frameworks.
• Familiarity with SOC 2, ISO 27001, or other information security and compliance frameworks.

What we can offer:

• €45,000 - €55,000
• Highly impactful work
• No corporate environment
• Paid training for work-related personal development
• Paid time off (31 days a year)
• Full-time telecommuting in a globally distributed team
• Co-working space membership or WFH equipment for home-office
• Fitness club or a local gym membership
• Competitive salary with stock options plan
• Awesome team members!