Customer Engagement Specialist (German Speakers)

Patrique Mercier Recruitment is thrilled to announce an opening for a Customer Engagement Specialist specifically for German Speakers. This role plays a crucial part in fostering positive relationships with our German-speaking clientele and ensuring their needs are met effectively.

As a Customer Engagement Specialist, you will engage with customers to understand their requirements, provide personalized support, and contribute to their overall satisfaction with our services. If you are skilled in communication, customer-focused, and passionate about delivering high-quality service, we encourage you to apply!

Responsibilities

• Initiate and maintain contact with German-speaking customers through various communication channels.
• Understand customer needs and provide tailored solutions to enhance their experience.
• Assist customers in navigating our products and services effectively.
• Collect and analyze customer feedback to drive service improvements.
• Collaborate with cross-functional teams to facilitate a seamless customer journey.
• Stay updated on product knowledge and industry trends to better assist customers.
• Document customer interactions and insights to contribute to team objectives.

• Fluency in German and English, both written and spoken.
• Experience in customer engagement, service, or a related field is a plus.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Strong analytical skills to interpret customer feedback and make data-driven decisions.
• Ability to work collaboratively in a team and contribute to team success.
• Attention to detail and commitment to providing high-quality service.
• Familiarity with customer support tools and technologies is an advantage.
• A proactive and positive attitude, ready to seek improvements and solutions.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )