German Speaking CS for Virtual Reality & Augmented Reality Department

Join Our Team as a German Speaking Customer Support Specialist for Virtual Reality & Augmented Reality!

Patrique Mercier Recruitment ES is excited to present an exceptional opportunity for a German Speaking Customer Support Specialist in our innovative Virtual Reality & Augmented Reality Department! If you are passionate about technology and customer service, this role will allow you to combine both while making a significant impact.

In this position, you will be the voice of our company, assisting German-speaking clients with inquiries related to virtual and augmented reality products and services. Your expertise will be invaluable in helping customers navigate their experiences, ensuring they receive the highest quality support.

Your Responsibilities

• Provide exceptional customer support to German-speaking clients via various channels (phone, email, chat).
• Assist customers with inquiries related to Virtual Reality & Augmented Reality products, features, and troubleshooting.
• Guide users through setup and installation processes, ensuring a seamless experience.
• Document interactions and customer feedback to contribute to service improvement initiatives.
• Collaborate with the VR & AR development teams to relay customer insights and help resolve issues.
• Stay informed about industry trends and product updates to provide accurate information to customers.

• Fluency in German and English is essential; knowledge of additional languages is a plus.
• Strong customer service orientation with a passion for technology.
• Excellent communication and interpersonal skills with a friendly demeanor.
• Prior experience in customer support or technical support is advantageous.
• Ability to troubleshoot technical issues effectively and help customers feel supported.
• Adaptable and willing to learn about emerging technologies in the VR & AR space.
• Desire to work in a fast-paced, innovative environment.

• Private Health Insurance
• Training & Development
• Performance Bonus