French Speaking Customer Service for Digital Marketing & SEO Solutions Departmen

Patrique Mercier Recruitment FR is thrilled to announce an exciting opportunity for a French Speaking Customer Service Representative in the Digital Marketing & SEO Solutions Department. This role is designed for individuals who possess a passion for digital marketing and are eager to support clients in navigating their marketing solutions.

Responsibilities

• Provide exceptional customer service to French-speaking clients via phone, email, and chat, addressing inquiries related to digital marketing and SEO solutions.
• Assist clients with the setup, management, and optimization of their marketing campaigns.
• Educate customers on product features, benefits, and best practices to maximize their results.
• Handle customer complaints and feedback promptly, ensuring high levels of satisfaction.
• Collaborate with the marketing and technical teams to resolve client issues and provide tailored solutions.
• Stay updated on the latest digital marketing trends and platform changes to effectively support clients.
• Document all customer interactions and maintain accurate records for continuous improvement.

• Fluency in French and English, both written and spoken.
• Previous experience in customer service, preferably in the digital marketing or technology sector.
• Strong communication skills and a customer-focused approach.
• Solid understanding of digital marketing concepts and SEO practices is highly desirable.
• Proficiency in customer service software and Microsoft Office applications.
• Detail-oriented with strong problem-solving capabilities.
• Ability to work collaboratively within a fast-paced team environment.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks