German Speaking Customer Support for Home Security & Alarm Systems Department - job 1 of 2

Patrique Mercier Recruitment FR is dedicated to matching skilled professionals with rewarding career opportunities. We are currently seeking a German Speaking Customer Support Representative for the Home Security & Alarm Systems Department. This role is ideal for individuals who are passionate about customer service and have a keen interest in home security solutions.

Responsibilities

• Provide exceptional customer support to German-speaking clients regarding home security products and alarm systems through phone, email, and chat.
• Assist customers with inquiries about product features, installation procedures, and troubleshooting.
• Effectively address customer complaints and provide timely resolutions to ensure customer satisfaction.
• Maintain detailed records of customer interactions and follow up on outstanding issues.
• Collaborate with technical teams to facilitate effective solutions for complex customer inquiries.
• Educate customers on the benefits and proper usage of home security systems to enhance their safety and security.
• Gather customer feedback to support product and service improvement initiatives.

• Fluency in German and English, both written and spoken.
• Experience in customer support, preferably in the security or technology industry.
• Strong communication skills with a commitment to providing excellent customer service.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Proficient in using customer support software and standard office applications.
• Strong troubleshooting skills and the ability to work effectively under pressure.
• Flexibility to work various hours, including evenings and weekends as needed.

•  Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks