Polish Speaking Customer Experience Coordinator - Athens (Remote in Greece)

Patrique Mercier Recruitment FR is a leading recruitment agency dedicated to connecting skilled professionals with excellent career opportunities across Greece. We are currently seeking a Polish Speaking Customer Experience Coordinator to join our dynamic team in a remote capacity within Greece. In this essential role, you will play a key part in delivering outstanding support and facilitating an exceptional customer experience for our Polish-speaking clients.

Responsibilities

• Act as the primary point of contact for Polish-speaking customers, providing support and guidance through various communication channels including phone, email, and live chat.
• Coordinate customer inquiries and requests, ensuring timely and efficient resolution of issues while maintaining a high standard of service.
• Document all interactions and feedback accurately within our CRM system for future reference and continuous improvement.
• Work closely with internal teams to understand customer needs and contribute to the development of solutions that enhance the customer journey.
• Stay informed about our products and industry trends to provide relevant information and recommendations to customers.
• Participate in team meetings and training sessions to share insights and foster a collaborative remote work environment.
• Assist in driving customer engagement initiatives and maintaining high customer satisfaction levels.

• Fluency in Polish and English, with strong verbal and written communication skills.
• Experience in customer service, customer experience, or coordination roles is preferred.
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Strong problem-solving abilities and a customer-oriented mindset.
• Familiarity with CRM systems and remote working tools.
• A proactive team player with the ability to work independently in a remote setting.
• Passion for delivering exceptional customer service and enhancing customer experiences.

•   Private Health Insurance 
• Training & Development 
•  Performance Bonus  
• 2 Extra Salaries Per Year Fully Paid Training  
• Fully Paid Relocation Package ( flight, transfer and hotel )   
• Free Greek Lessons, discounts and other perks