German Speaking Customer Support for Transportation Services Department

Patrique Mercier Recruitment is excited to present a rewarding opportunity for a German Speaking Customer Support representative in the Transportation Services Department. Join a reputable organization dedicated to providing high-quality transportation solutions, and play a crucial role in ensuring customer satisfaction.

As a German Speaking Customer Support agent, you will assist clients with inquiries related to transportation services, resolving issues and providing information about schedules, bookings, and service options. Your excellent communication skills will help create a seamless experience for customers relying on transportation solutions.

Be part of a collaborative team that values efficiency and customer care, and contribute to the success of a dynamic transportation services department!

Responsibilities

• Provide exceptional customer support in German for transportation-related inquiries
• Troubleshoot and address customer issues in a timely manner
• Assist with bookings, cancellations, and service modifications
• Maintain clear documentation of customer interactions
• Work closely with team members to optimize service delivery
• Stay informed about transportation services and industry best practices

• Fluency in German and English, both written and spoken
• Experience in customer support, preferably in the transportation or logistics sector
• Strong communication and interpersonal skills
• Detail-oriented with strong problem-solving capabilities
• Ability to manage multiple inquiries and work under pressure
• Proficiency in customer management software is an advantage
• Customer-focused approach with a commitment to service excellence
• Team player who thrives in a fast-paced environment

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )