German Speaking Customer Support for Home Security & Alarm Systems Department

Patrique Mercier Recruitment is thrilled to announce an exciting opportunity for a German Speaking Customer Support representative to join the Home Security & Alarm Systems Department. In this role, you will be tasked with providing exceptional support to German-speaking customers, addressing their inquiries and concerns related to our innovative security products. You will play a vital role in ensuring customer satisfaction and loyalty by delivering top-notch service. If you are passionate about helping others and have a strong command of the German language, we would love to hear from you!

Responsibilities

• Provide outstanding customer support via phone, email, and chat in German regarding home security and alarm systems.
• Assist customers with technical inquiries and troubleshooting issues related to their security systems.
• Effectively handle customer complaints and provide timely resolutions.
• Educate clients on product features, benefits, and proper usage to enhance their security experience.
• Maintain detailed records of customer interactions to ensure a high level of service quality.
• Collaborate with technical support teams to resolve complex issues as needed.

• Fluency in German (both spoken and written) is required.
• Strong communication, problem-solving, and interpersonal skills.
• Previous experience in customer service, ideally in technical support or security systems, is preferred.
• A commitment to providing excellent customer service with a personable approach.
• Ability to troubleshoot technical issues and guide customers through solutions.
• Positive attitude and capacity to work collaboratively in a team environment.
• Familiarity with customer support software and tools is a plus.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )