Portuguese Speaking Electronics Support Specialist - Athens (Remote in Greece)

Patrique Mercier Recruitment is excited to announce an opening for a Portuguese Speaking Electronics Support Specialist, offering the flexibility to work remotely from Athens, Greece! This position is perfect for individuals who are passionate about technology and thrive in providing outstanding customer service.

As a Portuguese Speaking Electronics Support Specialist, you will be responsible for assisting our Portuguese-speaking customers with inquiries and resolving technical issues related to electronic products. Your expertise and customer-focused approach will be essential in delivering a high-quality support experience.

If you are a motivated individual with strong technical skills and a desire to help others, we encourage you to apply and join our dynamic team!

Key Responsibilities

• Deliver excellent customer support to Portuguese-speaking clients via phone, email, and live chat.
• Troubleshoot a variety of technical issues with electronic devices and guide customers to effective solutions.
• Document all customer interactions and maintain detailed records of inquiries and resolutions.
• Collaborate with team members to enhance service processes and improve overall customer satisfaction.
• Stay updated on product knowledge and technical information to provide informed support to customers.
• Adhere to company policies and procedures to ensure consistent service delivery.

• Fluency in Portuguese and English, with excellent written and verbal communication skills.
• Experience in technical support or customer service, preferably within the electronics field.
• Solid understanding of electronics and effective troubleshooting techniques.
• Strong problem-solving skills and attention to detail.
• Able to work independently and manage time effectively in a remote environment.
• Proficient in using computers and customer support software.
• A proactive attitude towards learning and adapting to new technologies.
• Flexibility to work varied hours based on customer service needs.
• Eligibility to work in Greece, holding a valid European Passport or ID.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel for the first 2 weeks )