Czech Speaking Customer Service for High-End Coffee Machines - Athens, Greece

Patrique Mercier Recruitment PT is thrilled to offer an exceptional opportunity for a Czech Speaking Customer Service Representative specializing in High-End Coffee Machines, based in Athens, Greece. Join our team and become part of a distinguished company that is known for its premium coffee machines, catering to coffee enthusiasts who appreciate the perfect brew. As a Customer Service Representative, you will be responsible for providing top-quality service to our Czech-speaking customers, assisting them with inquiries and ensuring they have the best experience with their high-end coffee machines. If you are passionate about coffee and committed to delivering outstanding customer care, this position is perfect for you.

Key Responsibilities

• Deliver exceptional customer support in Czech, helping clients with inquiries regarding high-end coffee machines, including troubleshooting and product features.
• Resolve customer issues promptly and effectively, ensuring satisfaction and fostering brand loyalty.
• Document customer interactions comprehensively and maintain accurate records of inquiries and solutions.
• Collaborate with the product team to escalate technical inquiries and facilitate the resolution of complex issues.
• Stay updated on product knowledge, promotions, and developments to provide clients with current information.
• Provide personalized recommendations and guidance to customers based on their needs and preferences.
• Engage in continuous learning through training programs to enhance product knowledge and customer service skills.

• Fluency in Czech and proficient English communication skills are required.
• Previous experience in customer service, particularly in the high-end retail or coffee sector, is preferred.
• Strong problem-solving skills with a focus on delivering customer satisfaction.
• Excellent verbal and written communication skills, with empathy and a friendly demeanor.
• Ability to work independently in a remote environment while managing tasks efficiently.
• Attention to detail and strong organizational skills for documenting customer interactions.
• A passion for coffee and an understanding of coffee machines is a plus, although training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.