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Czech Speaking Customer Service for High-End Coffee Machines - Athens, Greece

Patrique Mercier Recruitment PT is thrilled to offer an exceptional opportunity for a Czech Speaking Customer Service Representative specializing in High-End Coffee Machines, based in Athens, Greece. Join our team and become part of a distinguished company that is known for its premium coffee machines, catering to coffee enthusiasts who appreciate the perfect brew. As a Customer Service Representative, you will be responsible for providing top-quality service to our Czech-speaking customers, assisting them with inquiries and ensuring they have the best experience with their high-end coffee machines. If you are passionate about coffee and committed to delivering outstanding customer care, this position is perfect for you.


Key Responsibilities

  • Deliver exceptional customer support in Czech, helping clients with inquiries regarding high-end coffee machines, including troubleshooting and product features.
  • Resolve customer issues promptly and effectively, ensuring satisfaction and fostering brand loyalty.
  • Document customer interactions comprehensively and maintain accurate records of inquiries and solutions.
  • Collaborate with the product team to escalate technical inquiries and facilitate the resolution of complex issues.
  • Stay updated on product knowledge, promotions, and developments to provide clients with current information.
  • Provide personalized recommendations and guidance to customers based on their needs and preferences.
  • Engage in continuous learning through training programs to enhance product knowledge and customer service skills.
  • Fluency in Czech and proficient English communication skills are required.
  • Previous experience in customer service, particularly in the high-end retail or coffee sector, is preferred.
  • Strong problem-solving skills with a focus on delivering customer satisfaction.
  • Excellent verbal and written communication skills, with empathy and a friendly demeanor.
  • Ability to work independently in a remote environment while managing tasks efficiently.
  • Attention to detail and strong organizational skills for documenting customer interactions.
  • A passion for coffee and an understanding of coffee machines is a plus, although training will be provided.

  • Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
  • Professional growth & development opportunities.
  • Competitive performance bonuses.
  • Competitive monthly salary + 2 extra salaries per year.
  • Health care benefits and numerous other discounts.
  • Fully paid training by certified instructors.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Special events as well as community & social responsibility initiatives.
  • Referral Program: Bring your friends and receive great bonuses!
  • Free Greek language courses.
  • Work for a Great Place to Work-Certified Company.

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LOCATION
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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
January 9, 2025

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