Dutch Speaking Customer Service for Leading Domestic Appliances - Remote in GR

Patrique Mercier Recruitment PT is thrilled to offer a remote opportunity for a Dutch Speaking Customer Service Representative for a Leading Domestic Appliances Company in Greece. We pride ourselves on connecting talented professionals with industry-leading brands, and this role is perfect for individuals who are passionate about providing excellent customer service in the home appliance sector. As a customer service representative, you will assist Dutch-speaking clients with inquiries, support them in resolving issues, and ensure a positive experience with the company’s products. If you are looking for a rewarding career where you can work flexibly from home while using your language skills, then this position is for you!

Key Responsibilities

• Deliver exceptional customer support in Dutch by addressing inquiries related to domestic appliances and providing knowledgeable assistance.
• Handle customer concerns with empathy and efficiency, ensuring a high level of satisfaction and loyalty.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with cross-functional teams to escalate issues and ensure effective resolutions for customers.
• Stay updated on product information and specifications to provide accurate guidance and advice to customers.
• Communicate clearly through various channels, including email, phone, and chat, maintaining a professional demeanor at all times.
• Participate in training sessions to enhance product knowledge and customer service skills, contributing to your professional growth.

• Fluency in Dutch and proficiency in English, both spoken and written, are mandatory.
• Experience in customer service or a related field is highly preferred, particularly in consumer goods or domestic appliances.
• Strong problem-solving skills, demonstrating a customer-centric approach to issue resolution.
• Exemplary communication and interpersonal skills to engage effectively with customers and provide tailored support.
• A self-motivated individual who can work independently in a remote setting while managing time effectively.
• Detail-oriented with strong organizational skills to efficiently manage customer queries and follow-ups.
• A basic understanding of domestic appliances is advantageous but not essential, as training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.