Finnish Speaking Customer Service Leading Video Streaming Portal - Remote in GR

Patrique Mercier Recruitment PT is excited to present a fantastic opportunity for a Finnish Speaking Customer Service Representative at a Leading Video Streaming Portal, with the flexibility to work remotely from Greece. In this role, you will be a crucial part of a vibrant team, dedicated to providing outstanding service to customers who enjoy streaming their favorite films and series. You will assist users with inquiries, troubleshoot issues, and ensure a seamless viewing experience. If you are passionate about entertainment, possess excellent communication skills, and are eager to help others, we invite you to join our team in enhancing the customer experience for a widely popular platform.

Key Responsibilities

• Provide top-tier customer service in Finnish, assisting users with questions about subscriptions, account management, and technical support related to the streaming service.
• Resolve customer issues effectively by identifying problems and implementing solutions to enhance user satisfaction.
• Maintain detailed records of customer interactions and inquiries in order to provide consistent support and follow up as necessary.
• Collaborate with technical teams to escalate and resolve complex issues that require specialized knowledge.
• Stay updated on the latest developments in the platform's offerings, features, and content to provide accurate information to customers.
• Engage with customers through various communication channels, ensuring a friendly and professional demeanor in all interactions.
• Participate in training sessions to improve product knowledge and enhance customer service skills.

• Fluency in Finnish and strong English communication skills, both written and spoken, are required.
• Previous experience in customer service, particularly in the entertainment or media sector, is a plus.
• Strong problem-solving skills and a proactive approach to resolving customer issues.
• Excellent communication and interpersonal skills, able to connect with customers in a friendly and efficient manner.
• Ability to work independently in a remote environment and manage time effectively while ensuring high-quality service.
• Attention to detail and strong organizational abilities for accurate record-keeping and task management.
• A genuine interest in video streaming services and entertainment is beneficial; however, relevant training will be provided.

• Fully paid relocation package, including flights, transfers, and a comfortable hotel stay.
• Professional growth & development opportunities.
• Competitive performance bonuses.
• Competitive monthly salary + 2 extra salaries per year.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Referral Program: Bring your friends and receive great bonuses!
• Free Greek language courses.
• Work for a Great Place to Work-Certified Company.