Nordic Speaking Messaging Platform Support Specialist - Athens

Patrique Mercier Recruitment is thrilled to offer an exciting opportunity for a Nordic Speaking Messaging Platform Support Specialist in Athens. In this dynamic role, you will be key in supporting our clients in the messaging technology sector, ensuring their platforms deliver exceptional user experiences to Nordic-speaking audiences. Your fluency in a Nordic language and English will be essential as you assist users with technical inquiries and resolve issues efficiently. Join our innovative team and play a crucial role in enhancing customer satisfaction while developing your skills in a supportive environment. If you're enthusiastic about technology and helping others, this could be the ideal position for you!

Responsibilities

• Provide top-tier support to users of messaging platforms, addressing their inquiries and technical issues promptly and effectively.
• Diagnose and troubleshoot technical problems, coordinating with development teams to implement solutions.
• Maintain clear and detailed documentation of support interactions and generate reports for management review.
• Facilitate onboarding processes for new clients, guiding them in using the messaging platforms effectively.
• Collaborate with multidisciplinary teams to improve platform features based on user feedback and needs.
• Focus on delivering exceptional customer experiences by ensuring timely resolutions to all inquiries.

• Fluency in a Nordic language (e.g., Swedish, Danish, Norwegian, Finnish) and English.
• Proven experience in customer support or technical support roles, preferably in messaging or communication technology.
• Strong troubleshooting skills with a structured approach to problem-solving.
• Excellent communication skills, both verbal and written, with an emphasis on customer engagement.
• Ability to excel in a fast-paced environment while working as part of a collaborative team.
• Familiarity with messaging platforms and mobile services is considered an advantage.
• Enthusiastic about providing high-quality customer service and a keen interest in technology.

# Fully Paid Relocation Package ( Flight, Transfer and Hotel )

# Monthly Salary

# 2 Extra Salaries Per Year

# Health Insurance

# Private Health Insurance

# Monthly Bonus

# And More....