Portuguese Speaking Customer Support for Online Content Creators

Patrique Mercier Recruitment PT is excited to offer a unique opportunity for a Portuguese Speaking Customer Support representative dedicated to supporting Online Content Creators. This position allows you to work remotely, bringing you the flexibility to work from anywhere while contributing to a vibrant and growing sector of online services. In line with our mission of 'With a new dawn comes your Next Job!', we focus on connecting talented individuals with roles that allow them to thrive. In this role, you will assist Portuguese-speaking content creators with inquiries, technical support, and guidance on effectively using our client’s platforms and services. If you have a passion for customer service and a keen interest in online content creation, we want to hear from you!

Responsibilities

• Provide exceptional customer support to Portuguese-speaking content creators through various communication channels.
• Assist clients with inquiries about content creation tools, account management, and platform features.
• Resolve technical issues efficiently while ensuring customer satisfaction.
• Document customer interactions and feedback to facilitate service improvement.
• Collaborate with cross-functional teams to address client needs and enhance service delivery.
• Stay updated on the latest trends in content creation and online platforms to provide knowledgeable support.
• Encourage positive engagement and foster a supportive environment for content creators.

• Fluency in Portuguese and English, both written and spoken.
• Experience in customer service roles, preferably in the online services or digital content sector.
• Strong communication skills and the ability to empathize with client needs.
• Technical aptitude to troubleshoot issues effectively and efficiently.
• Familiarity with customer support software and CRM systems is a plus.
• Excellent organizational skills and the ability to manage multiple inquiries simultaneously.
• A passion for online content creation and a proactive approach to customer support.

• Performance bonus.

• Transportation bonus.
• Private health care benefits
• 2 additional salaries per year.
• Fully paid training by certified instructors