Service Desk Analyst (German Speakers) - remote in Greece

Patrique Mercier Recruitment is excited to present an incredible opportunity for a Service Desk Analyst (German Speakers) to join our remote team in Greece! This role is perfect for individuals who are tech-savvy and keen to assist customers from the comfort of their own home while enjoying the beautiful culture of Greece.

As a Service Desk Analyst, you will be the primary point of contact for our German-speaking clients, delivering exceptional technical support and resolving various IT issues efficiently. Your role will be crucial in maintaining high levels of customer satisfaction through effective communication and technical expertise.

This position not only provides flexibility but also a chance to grow in your career while being a part of a supportive team dedicated to excellence!

Responsibilities

• Provide exceptional IT support to German-speaking customers via phone, email, and chat.
• Troubleshoot and resolve hardware, software, and application issues promptly.
• Document all customer interactions and maintain accurate records of support queries.
• Collaborate with team members to ensure smooth resolution of technical inquiries.
• Stay updated on product knowledge to deliver accurate answers to customer questions.
• Participate in training opportunities to enhance your skills and knowledge in IT support.

• Fluency in German and English, both written and spoken.
• Previous experience in IT support or service desk roles is preferred.
• Strong analytical and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to work independently while being part of a remote team.
• Familiarity with operating systems, software applications, and networking concepts.
• Proficient in using various support tools and software.
• Detail-oriented and committed to delivering outstanding service.
• Willingness to adapt to a fast-paced work environment.
• Valid European Passport or ID required.

• Private Health Insurance
• Training & Development
• Performance Bonus / Holiday Bonuses
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many extras