Technical Support Specialist (German Speakers) - Remote from Greece

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a Technical Support Specialist (German Speakers) to work remotely from Greece! If you are a passionate problem-solver with proficiency in German and a desire to provide exceptional customer support, this position is perfect for you.

In this role, you will assist German-speaking customers by troubleshooting and resolving various technical issues. Your expertise will play a crucial role in ensuring that customers have a positive experience with our products and services.

Embrace the flexibility of remote work while enjoying the beauty of Greece. Join our dynamic team and take the next step in your career!

Responsibilities

• Provide high-quality technical support to German-speaking customers via phone, email, and chat.
• Troubleshoot and resolve technical issues related to software, hardware, and networking.
• Document all customer interactions and solutions to maintain comprehensive records.
• Collaborate with team members to enhance service quality and customer satisfaction.
• Stay informed about product offerings and company policies to provide accurate assistance.
• Adhere to established guidelines and quality standards in all customer interactions.

• Fluency in German and English, both written and spoken.
• Experience in technical support or customer service is preferred.
• Strong analytical skills and effective problem-solving abilities.
• Excellent communication skills, both verbally and in writing.
• Able to work independently and effectively in a remote environment.
• Detail-oriented with a focus on delivering outstanding customer service.
• Basic understanding of software, hardware, and networking concepts.
• Proficient in using various computer systems and applications.
• Willingness to work flexible hours as needed.
• Valid European Passport or ID.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )